CX Resources

 

Here’s a collection of ebooks, guides, templates, checklists, and other goodies that we’ve created to help you become a customer experience superstar

eBooks

The ROI of Customer Experience (PDF)

Customer Journey University (PDF)

Customer Experience Cheat Sheet (PDF)

NPS: The Fundamental Guide (PDF)

How to compete with Amazon Using CX (PDF)

How to select the best CX Tool

How to Select the Best CX Tool (PDF)

Emotional Value Index (EVI®) – The Next Big Thing in CX Since the NPS (PDF)

Templates

Customer Journey Map Template (Excel)

Customer Journey Map Template: Retail Edition (Excel)

Customer Journey Map Template: eCommerce Edition (Excel)

Customer Experience Checklist (Excel File)

Feedbackly ROI Calculator

See how much money you will save by building your CX strategy and customer journey with Feedbackly

Calculate ROI

NPS Calculator

Calculate the NPS (Net Promoter Score) of your business for free. Or calculate your NPS automatically with Feedbackly

Calculate NPS

Feedbackly is the only CX software in the world that measures human emotions



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