FREE Webinar: 7 steps on how to build a successful CX program

Recording now available!

We all understand that the customer needs to be at the center of any successful company’s strategy. But making it happen in practice is more complicated and nuanced in today’s world, especially with multiple players in an organization. Executing and building a successful CX program can be a hassle if you don’t know where to start. Well, don’t worry, we’ll present an easy 7 step formula on how to build a successful and thriving CX program and culture. PS! With industry-leading case studies.

Join us on December 16 for our educational webinar with award-winning CX professional, Jaakko Männistö. He is the founder and CEO of Feedbackly, and co-founder of CX Forum and CX academy. He is also the author of the CX handbook, The Journey. He is also a researcher in the area of utilizing AI tools to build better customer experiences.

In this webinar you will learn:

  • Why is it so important to build a solid CX program?
  • What are the most important building blocks of a thriving CX program?
  • How to get started in practice on building your own program?

Date: Wednesday, December 16th
Time: 11 AM EST (UTC -5)/ 6 PM EET (UTC +2)
Running time: 45 min

PS! No worries if you are not able to attend in real-time. Register now and we’ll send a recording afterward!

>> Save your free seat and join us here

About the speaker:

Jaakko Männistö

Jaakko is a founder and the CEO of Feedbackly, a co-founder of the CX Forum and the CX academy, and the publisher of the CX handbook The Journey. He is also a published researcher in the area of utilizing AI tools to build better customer experiences. Jaakko is an award-winning Customer Experience Professional who has been featured on the Forbes 30 Under 30 list of rising CX stars.

This webinar was live on December 16th, 2020. Big thanks to all the signups and participants. The webinar was hugely popular!

Enjoy the replay:


Evely Kaasiku

Evely is Feedbackly’s Marketing Manager. She is responsible for all the communication at Feedbackly. She is a real queen of numbers and tables at her work. In her free time, she likes orienteering – running with a map and compass in forests around the world. In fact, she belongs among the best orienteers in the world.