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CX Software for measuring customer feedback

Become a CX superstar with our plug-and-play CXM software that effortlessly collects all types of customer feedback—even emotions! Enjoy enterprise-level features and services in one smart package: powerful CX software, world-class CX training, and top-rated onboarding.

customer feedback software with EVI

90 M

CX data collected

3K +

Happy users

200K +

Surveys published

CUSTOMER EXPERIENCE SOFTWARE

Feedbackly in a nutshell

Collect – Analyze – Take Action

Collect from physical and digital touchpoints

Automatically collect feedback from any channel using ready-made applications for every touchpoint. With Feedbackly, you can measure not only loyalty and ease-of-use but also customer emotions.

Feedback collection touchpoints
Measure Customer Emotions

Feedbackly is the only CX software with a built-in solution for measuring customer emotions through the Emotional Value Index (EVI®).

Multichannel Feedback Collection

Collect customer feedback online or offline using SMS, e-mail, QR-code, web popups, embedded surveys, Feedbackly Terminal, and more.

A Wide Variety of Question Types

CSAT, NPS, CES, EVI®, sliders, multiple-choice, images, open text fields, email fields, whatever you need, we’ve got it all covered.

Ready-Made Survey Templates

You don’t need to be a Customer Experience expert to build surveys—use ready-made templates and get started in no time.

Analyze and see what works in real-time

Learn who buys, who churns, and why. Connect your sales and metadata to your customer feedback, let AI analyze the data for you, and see at a glance what part of the experience drives your conversions, retention, or churn.

Analyze CX data and Customer Journeys
Easy-to-Use Survey Analytics

Have powerful real-time customer feedback analytics that you can actually understand.

Root-Cause Analysis

Do deep dives into the reasons behind your churn or success. Play around with your data as you wish to!

Open Text Analysis

Word clouds and Feedbackly IQ's AI-powered text analytics make it easy for you to understand open feedback at scale."

Customer Journey Analytics

Create your own customer journeys that update with KPI data in real-time. Get a birds' eye view of the entire customer journey.

Take action when it matters the most

Automatically generate hot leads, convert hot leads into customers, make upsell, and gather glowing reviews. Set up automated notifications for your team to instantly resolve any complaint.

Alerts & Notifications

Get real-time alerts based on AND/OR rules triggered by customer feedback in real-time. Take action immediately when a need arises.

Sharable Dashboards

Share data with the team with the help of customizable dashboards. Bring CX close to every employee with easy access to customer feedback, no sign up required.

Custom Dashboards

Analyze your CX data in comparison with your business and transactional data. Get a real-time overview of what matters the most.

3rd Party Integrations

Integrate with any CRM, Marketing, Support or BI software you are using today. Take action on customer feedback automatically.

CX software that uncovers behavior

Feedbackly is the only CX software that measures customer emotions

Get everything you need to uncover the true reasons behind your customers’ behavior, and discover what truly drives your sales – ready-made Emotional Experience surveys, Emotional Value Index (EVI®) analytics, EVI® customer journey insights, root-cause analysis, and more.

Emotional Value Index (EVI) survey

EVI® has a 3-4 times higher correlation to sales increases than any other Customer Experience KPI.

By optimizing your EVI®, you will be able to achieve up to 20% growth in your sales.

Optimized for success

We have optimized conversions for you

To derive the most data and value from your Customer Experience program, we optimize your touchpoint conversions so you don’t have to.

2-5%

Feedbackly Terminal

7%

Feedbackly Website and eCommerce Tool

10-20%

Feedbackly SMS Tool

20-40%

Feedbackly Email Tool

60%

Feedbackly Post-Purchase Experience

Unique features & a killer service

What makes Feedbackly so powerful?

Most powerful customer journey measurement

Our CX software automates data collection and analytics throughout your entire Customer (or Employer) Journey.

Seamless integrations with operational data

We integrate with the most common platforms like Slack, Teams, Salesforce, Hubspot, Pipedrive, Mailchimp and more.

Specialized in Emotional Experience and EVI®

Emotional Experience measurement is here to stay and you need the tools and methods to measure it – we have it all to help you grow!

Ready to see your conversions skyrocket?

More than just Software

Your success is our responsibility

In addition to the software, we also provide you with the support you need to succeed.

CX training and consultation
CX consultation

Personal Success Manager & Consultation

CX training

Training & Certification

Here are the results

After 12 months, on average our customers achieve:

200%

more customer feedback

24%

increase in customer satisfaction

7%

More new customers

25%

higher net retention rate

Here’s what people say about us

Integrations

Integrate with everything you’re already using today

Feedbackly integrations
Contact Us

Ready to see your conversions skyrocket?

We have helped 400+ businesses worldwide keep their customers happy. We can deliver your business results to smile about, too.

© 2022