CX Software for measuring customer emotions

Get a powerful CX software, world-class CX education, and highly rated onboarding. Collect customer feedback with our plug n’ play software and become a CX Superstar – enterprise-level features in a smart package.

90 M

CX data collected

3K +

Happy users

200K +

Surveys published

CUSTOMER EXPERIENCE SOFTWARE

Feedbackly in a nutshell

Collect – Analyze – Take Action

Collect from physical and digital touchpoints

Automatically collect feedback from any touchpoint with ready-made applications for each touchpoint. Select from tens of pre-built survey templates or create your own from scratch.

Collect customer feedback, omnichannel
Measure Customer Emotions

Feedbackly is the only CX software that has a built-in solution for measuring your customer emotions with the help of the Emotional Value Index (EVI®).

Multichannel Feedback Collection

Collect customer feedback online or offline. Use SMS, e-mail, QR-code, web popups, embedded surveys, Feedbackly Terminal, and more.

A Wide Variety of Question Types

CSAT, NPS, CES, EVI®, sliders, multiple-selection, images, open field text, email field, and more – you name it, we’ve got it all covered.

Ready-Made Survey Templates

You don’t need to be a Customer Experience expert to build surveys. Use ready-made templates and get started quickly.

Analyze and reveal the ROI in real-time

Connect your sales and metadata to your experience data and see at a glance what part of the experience drives your sales. Analyze your entire customer journey with a blink of an eye.

Analyze CX data and Customer Journeys
Easy-to-Use Survey Analytics

Have powerful real-time customer feedback analytics that you can actually understand.

Root-Cause Analysis

Do deep dives into the reasons behind your churn or success. Play around with your data as you wish to!

Open Text Analysis

Word clouds and AI text analytics makes it easier for you to make sense of open feedback at scale.

Customer Journey Analytics

Create your own customer journeys that update with KPI data in real-time. Get a birds' eye view of the entire customer journey.

Take action when it matters the most

Automatically generate hot leads, convert hot leads into customers, make upsell, and gather glowing reviews. Set up automated notifications for your team to instantly resolve any complaint.

Alerts & Notifications

Get real-time alerts based on AND/OR rules triggered by customer feedback in real-time. Take action immediately when a need arises.

Sharable Dashboards

Share data with the team with the help of customizable dashboards. Bring CX close to every employee with easy access to customer feedback, no sign up required.

Custom Dashboards

Analyze your CX data in comparison with your business and transactional data. Get a real-time overview of what matters the most.

3rd Party Integrations

Integrate with any CRM, Marketing, Support or BI software you are using today. Take action on customer feedback automatically.

The most powerful CX software

Feedbackly is the only CXM solution that measures customer emotions

Get all you need to understand the reasons behind your customer behavior, emotions, and find out what really drives your sales – ready-made Emotional Experience surveys, Emotional Value Index (EVI®) analytics, EVI® customer journey analytics, root-cause analysis, and more.

Emotional Experience survey (EVI survey and score)

EVI® has a 3-4 times higher correlation to sales increases than any other Customer Experience KPI.

By optimizing your EVI®, you will be able to achieve up to 20% growth in your sales.

Optimized for success

We have optimized conversions for you

To derive the most data and value from your Customer Experience program, we optimize your touchpoint conversions so you don’t have to.

2-5%

Feedbackly Terminal

7%

Feedbackly Website and eCommerce Tool

10-20%

Feedbackly SMS Tool

20-40%

Feedbackly Email Tool

60%

Feedbackly Post-Purchase Experience

Unique features & a killer service

What makes Feedbackly so powerful?

Most powerful customer journey measurement

We automate data collection and analytics throughout your entire Customer (or Employer) Journey.

Seamless integrations with operational data

We integrate with the most common platforms like Slack, Teams, Salesforce, Hubspot, Pipedrive, Mailchimp and more.

Specialized in Emotional Experience and EVI®

Emotional Experience measurement is here to stay and you need the tools and methods to measure it – we have it all to help you grow!

Ready to see your conversions skyrocket?

More than just Software

Your success is our responsibility

In addition to the software, we also provide you with the support you need to succeed.

CX training and consultation
CX consultation

CXO and Consulting as a Service

CX training

Training & Certification

Here are the results

After 12 months, on average our customers achieve:

200%

more customer feedback

24%

increase in customer satisfaction

7%

More new customers

25%

higher net retention rate

Here’s what people say about us

Integrations

Integrate with everything you’re already using today

Feedbackly integrations
Contact Us

Ready to see your conversions skyrocket?

We have helped 400+ businesses worldwide keep their customers happy. We can deliver your business results to smile about, too.

© 2022