Get a powerful CX software, world-class CX education, and highly rated onboarding. Collect customer feedback with our plug n’ play software and become a CX Superstar – enterprise-level features in a smart package.
CUSTOMER EXPERIENCE SOFTWARE
Collect – Analyze – Take Action
Automatically collect feedback from any channel with ready-made applications for each touchpoint. In addition to loyalty and ease-of-use, with Feedbackly, you can even measure customer emotions.
Feedbackly is the only CX software that has a built-in solution for measuring your customer emotions with the help of the Emotional Value Index (EVI®).
Collect customer feedback online or offline. Use SMS, e-mail, QR-code, web popups, embedded surveys, Feedbackly Terminal, and more.
CSAT, NPS, CES, EVI®, sliders, multiple-selection, images, open field text, email field, and more – you name it, we’ve got it all covered.
You don’t need to be a Customer Experience expert to build surveys. Use ready-made templates and get started quickly.
Connect your sales and metadata to your experience data and see at a glance what part of the experience drives your sales. Analyze your entire customer journey with a blink of an eye.
Have powerful real-time customer feedback analytics that you can actually understand.
Do deep dives into the reasons behind your churn or success. Play around with your data as you wish to!
Word clouds and AI text analytics makes it easier for you to make sense of open feedback at scale.
Create your own customer journeys that update with KPI data in real-time. Get a birds' eye view of the entire customer journey.
Automatically generate hot leads, convert hot leads into customers, make upsell, and gather glowing reviews. Set up automated notifications for your team to instantly resolve any complaint.
Get real-time alerts based on AND/OR rules triggered by customer feedback in real-time. Take action immediately when a need arises.
Share data with the team with the help of customizable dashboards. Bring CX close to every employee with easy access to customer feedback, no sign up required.
Analyze your CX data in comparison with your business and transactional data. Get a real-time overview of what matters the most.
Integrate with any CRM, Marketing, Support or BI software you are using today. Take action on customer feedback automatically.
The most powerful CX software
Get all you need to understand the reasons behind your customer behavior, emotions, and find out what really drives your sales – ready-made Emotional Experience surveys, Emotional Value Index (EVI®) analytics, EVI® customer journey analytics, root-cause analysis, and more.
Optimized for success
To derive the most data and value from your Customer Experience program, we optimize your touchpoint conversions so you don’t have to.
Feedbackly Terminal
Feedbackly Website and eCommerce Tool
Feedbackly SMS Tool
Feedbackly Email Tool
Feedbackly Post-Purchase Experience
Our CX software automates data collection and analytics throughout your entire Customer (or Employer) Journey.
We integrate with the most common platforms like Slack, Teams, Salesforce, Hubspot, Pipedrive, Mailchimp and more.
Emotional Experience measurement is here to stay and you need the tools and methods to measure it – we have it all to help you grow!
In addition to the software, we also provide you with the support you need to succeed.
We have helped 400+ businesses worldwide keep their customers happy. We can deliver your business results to smile about, too.
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