Happier Customers - All around the world

Our mission is to help companies create the world’s happiest customers so that they can achieve sustained, long-term growth by creating the happiest customers in the world. We want to create a world where CX is at the core of every company’s growth strategy so that more positive customer experiences happen every day. The reason for this is that the majority of companies today compete on the terms of customer experience – not technology.

From the founder

” We founded Feedbackly in the summer of 2012 to help smaller brick & mortar companies to find an easy and automated way to handle their feedback collection.

Originally named Tapin Feedback, the name was changed to Feedbackly in 2016 when we realized that really helping companies create happier customers required more than just single-channel service. The Feedbackly Terminal was a great place to start – but we wanted to cover the entire customer journey.

We needed to help companies collect, analyze and act on feedback from multiple online and offline channels. So we added new feedback channels to fill in the missing pieces. Our mission has always been to help companies create the world’s happiest customers so they can achieve sustained, long-term growth.

Today Feedbackly helps midsize and enterprise companies measure and manage customer feelings along their entire customer journey so that they can understand how to create happier customers. “

– Jaakko, Founder, CEO

People at Feedbackly

To contact someone from our team, use the format firstname.lastname (at) feedbackly.com or reach through our website contact form.

Jaakko Männistö

Jaakko Männistö



Joonas Hamunen

Founder & Board Member


Kristian Stolt

Chief Operations Officer


Evely Kaasiku

Chief Marketing Officer


Toni Saikkonen

Chief Technology Officer


Siiri Permanto

Global Support Manager


Jasmin Rajava

Customer Success Manager

Jorge Monteso

Jorge Monteso

Director of Latam Markets


Işılsu Çitim

Junior Full Stack Developer

Nisan Coskun

Full Stack Developer

Gustav Thomasson

Logistic Coordinator


Onuralp Darbaz

Full Stack Developer

Mina Ibrahim

Terminal Assembly Assistant

Gleb Drobyshev

Terminal Assembly Assistant


Jani-Petteri Soininen

Business Controller

Santiago Velazquez

Customer Success Manager

Feedbackly in the news

CEO of Feedbackly

Feedbackly signs 1.4m deal with the city of Helsinki

“The city of Helsinki intends to utilize Feedbackly terminals and software at various public facilities.” (Translated from Finnish)

Jaakko Männistö

Feedbackly on expanding to Mexico

“CEO Jaakko Männistö quest blogs about why the company chose Mexico as their first point of focus for global expansion.”

Feedbackly teams up with Owen CX

“Finnish tech startup has partnered with US-based Owen CX to supplement its offering with customer experience (CX) programs and a Net Promoter Score (NPS) master class.”


Feedbackly HQ

Vallila Corner

Kuortaneenkatu 2

00510 Helsinki



E-invoices only 

E-invoicing address: 003724919409

Service provider: Apix Messaging Oy (003723327487)

finance (at) feedbackly.com

General inquiries

Info (at) feedbackly.com

Join our team!

We’re always looking for people who believe in the customer experience revolution.

© 2022