CUSTOMER EXPERIENCE SOFTWARE & DEVICES
Feedbackly Terminal in a nutshell
Collect – Analyze – Take Action
Feedbackly Terminal – The Smart Feedback Device Customers Love
Getting started with in-store feedback has never been this easy. Get a ready-to-use feedback device with remote management, real-time reporting, onboarding, and full service — all in one simple package.
90 M
CX data collected
3K +
Happy users
200K +
Surveys published
In-store feedback collection made effortless, for you and your customers
In-store feedback collection is an important piece of your complete Customer Experience management. It’s the only way to catch feedback from non-buyers in your physical locations!
A Wide Variety of Question Types
CSAT, NPS, CES, EVI®, sliders, multiple-choice, images, open text fields, email fields, whatever you need, we’ve got it all covered.
Measure Customer Emotions
Feedbackly is the only CX software with a built-in solution for measuring customer emotions through the Emotional Value Index (EVI®).
Change Surveys in Real-Time
Make changes to surveys and optimize your feedback collection via Feedbackly Dashboard. Publish updates immediately.
Customize by Your Brand Look and Feel
You can use your brand colours, logos and also custom smileys in the surveys you create. You can even add a backplate to make the device stand out!
Analyze and see what works in real-time
Learn what makes customers happy or unhappy. Share real-time reports with your employees or colleagues with ease. And, let AI analyze the data for you, so that you can see at a glance what to optimize.
Easy-to-Use Survey Analytics
Manage all of your Feedbackly Terminals globally with ease - see real-time analytics and manage your devices remotely.
Root-Cause Analysis
Do deep dives into the reasons behind your churn or success. Play around with your data as you wish to.
Open Text Analysis
Word clouds and Feedbackly IQ's AI-powered text analytics make it easy for you to understand open feedback at scale.
Real-time Shared Analytics
Share real-time updating survey results with the team. Bring CX close to every employee with easy access to customer feedback, no sign up required.
Take action when it matters the most
Follow feedback in real-time or set up automated notifications for your team to instantly resolve any complaint.
Alerts & Notifications
Get real-time alerts based on AND/OR rules triggered by customer feedback in real-time. Take action immediately when a need arises.
Real-time Shared Analytics
Share real-time updating survey results with the team. Bring CX close to every employee with easy access to customer feedback, no sign up required.
Custom Dashboards
Analyze your CX data in comparison with your business and transactional data. Get a real-time overview of what matters the most.
Engage Employees With Regular Reports
Send your customer feedback reports directly to your employees to boost engagement and motivation.
CX software that uncovers behavior
Feedbackly is the only CX software that measures customer emotions
Get everything you need to uncover the true reasons behind your customers’ behavior, and discover what truly drives your sales – ready-made Emotional Experience surveys, Emotional Value Index (EVI®) analytics, EVI® customer journey insights, root-cause analysis, and more.
Unique features & a killer service
What makes Feedbackly loved?
Collect from physical and digital touchpoints
Beautiful, effortless feedback solutions for both in-store and digital channels.
Hassle-free from day one
We handle all device maintenance, including remote support.
Pioneers in Emotional Experience and EVI®
Emotional Experience measurement is here to stay, and you need the tools and methods to measure it – we have everything you need to help you grow!
More than just Software
Your success is our responsibility
In addition to the software, we also provide you with the support you need to succeed.
Here are the results
After 12 months, on average our customers achieve:
200%
more customer feedback
24%
increase in customer satisfaction
7%
More new customers
25%
higher net retention rate
Here’s what people say about us
Our revenue has grown well month-to-month and among other changes, also improved CX has had an impact on attracting and converting more customers.
With Feedbackly we have been able to set and monitor new KPIs, measure every step of our Customer Journey Map, take new actions, and improve our service and customer attention at branches level.
With Feedbackly, we get insights to actions that need to be taken to ensure a great customer experience on a daily basis.
Feedbackly has helped us to detect any problem related with the check out process. Now we can react immediately.
Contact Us
Ready to see your conversions skyrocket?
We have helped 400+ businesses worldwide keep their customers happy. We can deliver your business results to smile about, too.
© 2022