Features Make The Product

All the features you would expect from a world-class customer experience tool. Simple yet beautiful interfaces will help you to elevate your customer experience to new level – and save you ton of time.


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Features For DATA COLLECTION

Collect high quality data with ease and automate collection in online and offline. These features help to ensure the quality of your customer data.

 


 

Multichannel Collection

Choose touchpoints for your customer journey. You can use Tablets, phones, SMS, e-mail, web plugins, and more.

Email & SMS Tool

Automated email and SMS campaign tools make it easy to collect feedback at scale.

Multilingual Surveys

Create built-in multilingual surveys so your respondents can effortlessly select their native language.

Website Widgets

Highly targeted website widgets help you to collect data from your apps and websites.

Behavioural Targeting

You can target surveys, popups, and polls based on virtually anything from behavior to cookies.

Automated Distribution

Feedbackly handles the distribution of surveys and feedback collection for you on an ongoing basis.

Full Customization

You can fully customize your surveys to show off your logo and brand colours.

Metadata Capabilities

Attach valuable metadata to your surveys and gain more insight into how people behave and buy.

Drag & Drop Survey Creation

Our survey creator is amazingly easy to use and quick to launch.

Multiple Question Types

Use our multiple question types to track NPS, CES, CSAT to repeat purchase rate and conversion.

Question Logic

Build intelligent surveys that react to respondents in real-time.

3rd Party Sources

REST API for collecting and combining data from multiple sources.

Features For DATA ANALYSIS

Make sense of your data and take action on it. Improve operational efficiency by putting all of your insights in one place.

 


Real-Time Analytics Dashboards

Powerful customer, employee and journey analytics in real-time.

Customer Journey Analytics

Create your own customer journeys that update with dynamic KPI data in real-time.

Employee Journey Analytics

Compare your employee journeys with your customer journeys and find correlation between the two.

Advanced Search

Search for specific feedback to make sure you catch issues on time.

Dynamic Filtering

Find what you're looking for instantly, even with thousands of responses across dozens of touchpoint.

Root Cause Analysis

Our industry-leading AI helps you to find the root cause of your customer experience shortcomings.

Open Text Analysis

Word clouds and text analytics makes it easier for you to make sense of open feedback at scale.

Intelligent Categorization

See which areas of your business has the most impact on your customer experience.

Performance Measurement & Trends

See how you compare to the competition in your industry.

Device Analytics

Manage all of your Feedbackly terminals globally with ease - see analytics and even remotely manage your devices.

Profanity Filters

Filter out unwanted feedback from your reports automatically.

Email & SMS Campaign Analytics

View open rates of your email and SMS campaigns and analyze conversion rates.

Features For TAKING ACTION

Take action automatically. No need to wait for manual interpretation of data. Resolve tactical issues, guide strategic decisions and automate actions.

 


 

Alerts & Notification

Get real-time alerts based on AND/OR rules triggered by customer feedback in real-time.

Public Dashboards

Share your data across your organization with versatile and custom public dashboards.

3rd Party Integrations

Integrate data to your CRM, utilize the leads and attach feedback to your support systems.

Automated Reports

Receive a comprehensive report in your email once a week or once a month.

Engage Employees

Send your experience reports directly to your employees to boost engagement and motivation.

Close The Loop At Scale

Answering your customer is important when receiving feedback so close the loop at scale.

Features For ORGANIZATIONAL MANAGEMENT

Feedbackly offers you industry-leading user management, organizational configuration, reliability and of course data security.

 


 

Global Support

We support you no matter where you are. Our award-winning support team is only a call or click away.

Enterprise User Management

Manage your user permissions and access with ease.

Audited Data Security

We take our data security seriously so that you don't have to worry.

GDPR Compliance

We are 100% GDPR compliant and offer tools for you to be as well.

Roles & Permissions

Create different roles and access to analytics, integrations and survey creation.

Admin Tools

Full control over what happens in your organization at all times.

EU Approved Accessibility

We have invested heavily in our survey technology to be fully accessible - perfect for the public sector.

Secure Cloud Servers

We run on cloud technology for maximum data flexibility and security.

Multiple Languages

Feedbackly software can be used in English, Finnish and Spanish.

Integrations

Integrate with all the supportive tools you need through our REST API.

Scalability

Start small and scale big with tools that grow with your company.

Brand Customization

Show off your true colours with customizable surveys.

Want To Learn More?

Get a free demo of Feedbackly and see what the fuss is about.



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