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Emotional Value Index (EVI®), in a word, is brilliant. Not to brag, but the many client testimonials and data prove it to …

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Customers prefer businesses that offer a fabulous and effortless customer experience. Brands need feedback to improve their buying journey and meet these …

Net Promoter Score (NPS) is a glorified metric in the field of customer experience. Sure enough, the simple question of how likely …

Emotional Value Index (EVI®) is a CX KPI designed to measure emotional experience. It tries to capture customers’ emotional engagement with the brand as they go through different stages of the customer journey. In this regard, emotional experience is customer experience evaluated using emotions.

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Feedbackly helps businesses optimize their customer experience through feedback. We aim to make the process of feedback collection and management easy and …


Emotional Value Index (EVI®) is a relatively new KPI to hit the CX industry in recent times. But, it is quickly becoming …


Selecting the right CX software for your business is quite a task. With so many options available in the market and different …


EVI® is a CX metric designed to measure customers’ emotional experience with the brand. It is a KPI that helps you track, …

Recording now available! >> Enjoy your free recording here Join our chat with Jaakko Männistö and use a chance to ask any …


If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with …


You might be familiar with the benefits of collecting customer feedback and how to do it using numerous channels and KPI surveys. …

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Lately, there’s a lot of priority given to customer emotions in the field of customer experience. Brands that are in the know …


For current and future CX Superstars

Free eBook: Emotional Value Index (EVI®) - The next big thing in CX since the NPS
Free eBook

EVI® – The Next Big Thing in CX Since the NPS

All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.

Future CX Outlook Report

Global research

Future CX Outlook Report

An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.

Customer Journey Map Template

Free template

Customer Journey Map Template

Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.

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