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Customer behavior is a complex phenomenon that evolves continuously. While it’s difficult to fit it within a framework, understanding your customers and …

Feedbackly began with a mission to help businesses truly understand their customers and improve their experiences through valuable customer feedback. We’ve turned …

Have you ever wondered why Feedbackly is so popular? Well, it’s no surprise, given that we have cultivated a reputation for being …

We are in the last steps of preparing for the big Feedbackly survey tool update. Feedbackly is known for listening to its …

It is costlier to attract a new customer than to retain an existing one. This much has been clear for those of …

CSAT is a very popular metric used by small and big brands because of its simplicity and ease of implementation. It can …

Email surveys are one of the oldest and most popular methods of data collection. Most people use email for their day-to-day professional …

  At this CXforum webinar, Jaakko from Feedbackly will show practical examples of how to use customer emotion data in action-taking to …

Why do customers choose one brand over the other when both offer similar products in quality and price? Why do customers cling …

Customer Experience (CX) is important for your brand’s growth, and it’s only gaining more momentum every year. Unarguably, a good CX program …

Customer satisfaction is a paramount factor for the success of a business. After all, you can only thrive in the market as …

Startup brands are always keen on learning how to attract and retain customers. While there’s no one-size fits model to keep customers …