Brands that nail customer and emotional experience are brands that know their customers in and out. They can predict their customers’ next action and…
It is often asked how should one know which key performance indicator they should use to measure their Customer Experience. Ideally, a Customer Experience…
Understanding your ideal customer persona is the core element of creating a fabulous Customer Experience (CX) program. It is only once you learn to…
Join our chat with Jaakko Männistö and use a chance to ask any questions you might have about the Emotional Experience measurement or Emotional…
Join us for a cozy fireside chat to learn how and why Stockmann, one of the biggest retailers in Finland, is measuring Emotional Experience….
Liity seuraamme rentoon takkakeskusteluun kuulemaan, miten ja miksi Stockmann, yksi Suomen suurimmista vähittäiskaupan toimijoista, mittaa tunnekokemusta. Milloin? Tiistaina 29. maaliskuuta 2022 klo 16:00 Missä? Verkossa Kesto: 60…
Emotions go beyond the willingness to promote and recommend as well as ease of use or doing business – CSAT, CES, NPS, etc are…
As a business owner, you might already be aware that customer emotions – be it indifference, joy, or dissatisfaction, have an impact on your…
Customer Experience is one of the major factors that attracts or deters customers from your business. It has the potential to help your brand…
What is brand equity? Why is it important for your business? What does CX have to do with it? Brand equity refers to the…
