If you have implemented a CX strategy for your business, you would know that CX metrics are an important aspect of it. They help…
In the customer experience niche, Salesforce has proven to be one of the very valuable tools. It helps companies manage their relationships with customers…
There’s nothing more disappointing than a customer abandoning their shopping cart. You invest so much into attracting them to your business. But for some…
At Feedbackly, we constantly educate our audience on the importance of CX and the many benefits it brings to a business. Now that you…
Feedback is an important resource for businesses to identify their position in the market, the health of their conversion rates, and, most importantly, the…
When it comes to the realm of eCommerce, customers have so many choices. So, the decision to switch from one alternative to another can…
Recording now available! >> Enjoy your free recording here Measuring CX is more popular than ever, but only a few businesses are following the…
We know CX matters when it comes to sales. Today, a whopping 46% of consumers say that customer experience is the main driver of…
Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention…
We are going to start with a typical scenario today. You receive negative feedback from customers complaining about your delayed delivery service. For businesses,…
