Delivering an exceptional customer experience from day one is a deluded theory. It’s impossible. If you look at Google’s first appearance on the internet, it…
Customer loyalty is a marker of a good customer experience. A loyal customer implies a happy customer. A report on CX trends by InMoment…
Ah, the NPS! The celebrated KPI was considered phenomenal when it first arrived decades ago. You might be familiar with it too. The Net…
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than…
Customer feedback helps businesses view their brand from a customer’s perspective. You get a better understanding of the strengths and pain points through them….
Join this CX Forum webinar to learn how to use marketing automation to turn your customer feedback into revenue throughout your entire customer journey….
Brands that nail customer and emotional experience are brands that know their customers in and out. They can predict their customers’ next action and…
It is often asked how should one know which key performance indicator they should use to measure their Customer Experience. Ideally, a Customer Experience…
Understanding your ideal customer persona is the core element of creating a fabulous Customer Experience (CX) program. It is only once you learn to…
Join our chat with Jaakko Männistö and use a chance to ask any questions you might have about the Emotional Experience measurement or Emotional…
