Customer Experience Strategy Guidelines for an SME
SMEs are upcoming enterprises that have a long journey ahead of them. With many competitors in the market and limited resources at their disposal,..
All you need to know about CSAT (Customer Satisfaction Survey)
Your customers are the reason for the existence of your business as well as its success. So, providing an excellent customer experience should be..
Feedbackly – Medallia But Better!
Just some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? Well, that..
Identifying Your Customer Touchpoints
In our previous post, we addressed the importance of mapping out the customer journey(s) of your business in order to understand your customers and..
What Is Customer Journey Mapping and How to Do It?
If businesses want to provide a stellar customer experience, they have to understand the customer journey of their clients first. Jaakko Männistö, in his..
FREE Webinar: Putting Your Customer Experience Data Into Action – A Step-By-Step Recipe For Success
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and, if you’re reading this,..
Have Your Say On The Future Of CX
Does your business invest in CX? Every year hundreds of CX and marketing professionals like you take the survey to help the industry to..
Feedbackly – Qualtrics But Better!
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than..
Why Is CX Important for Startups?
As a startup owner, you would have to wear many hats, bearing many responsibilities. So, when someone brings up the topic of CX management,..