What is brand equity? Why is it important for your business? What does CX have to do with it? Brand equity refers to the…
Ho ho ho, Merry Early Christmas! We have amazing news for all the CX and feedback fans! 🎅 We have been working hard on…
Does your organization need CX-oriented training? Is it really that important? Can’t you figure it out on your own? Well, the Future CX Outlook…
Recording now available! >> Enjoy your free recording here Technology is developing faster than ever before and this is one of the reasons why…
Digital Customer Experience refers to a customer’s overall perception of your business based on their interactions with your business on digital platforms. It can…
Over the years, CX experts around the world have repeatedly emphasized the importance of adopting a multichannel program. Why? Because customers reach out and…
Emotions play a big part in our lives. Everything from relationships to day-to-day purchases is governed by emotions up to some extent. Have you…
Webinaari saatavana nyt tallenteena! >> Katso ilmainen tallenne täältä Teknologian kehittyessä entistä nopeampaa, asiakaskokemuksesta ja sen johtamisesta on tullut tärkein pitkän aikavälin kilpailuetu, jota…
Ever since customer experience became the defining factor of customer behavior, B2C companies started to invest heavily in improving it. They realized that customers…
If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in your business,…
