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When we launched our biggest product update in years this spring, we made a promise: it was just the beginning. Today, we’re …

Learn how Stockmann, a leading Nordic retailer, uses customer emotional feedback to enhance customer experience and fuel business growth. Many CX and …

Many brands are competing to win their customer’s hearts today, but how many of them are doing it right?  As one of …

AI has penetrated almost every field today. But where does it stand in the realm of Customer Experience (CX)?  With the rise …

Aligning CX with business objectives can have a profound impact on your organization’s performance and overall growth. In fact, a report by …

We at Feedbackly are thrilled to announce our collaboration with Yrittäjä.io and our partner companies in organizing the Mulligan Tour, Finland’s largest …

In January, we launched Feedbackly 3.0, which brought our customers many powerful new features. We have been actively listening to feedback and …

While you may already know the answer to ‘What is customer sentiment?’, you would want to know its relevance in customer experience …

Customer sentiment analysis remains a core element of feedback management for brands because it gives you critical insight into how your customers …

Conventionally, B2B relations are viewed purely as rational interactions between business entities because partnerships are primarily formed considering performance-related data and cost-benefit …

Emotions are a powerful driving force of human behavior and can often define the experiences we encounter daily. Customer’s emotions can influence …

The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next …