Top 3 Features of Feedbackly That Our Customers Love
Ever since Feedbackly was introduced in 2012, it has become a transformative platform, helping businesses to thrive in the market and grow with valuable..
Why is CX Important in Banking?
The role of banks as the mediator between people and their financial needs have only amplified in the recent past. But, as much as..
5 Key Mistakes When Measuring CX
In today’s customer-centric business world, prioritizing customers’ perceptions of your business has become more important than ever. The good news is that an increasing..
The 3 Steps of Building a Working CX Strategy in Insurance
Insurance touches a lot of aspects of a customer’s life, yet it is also one of the industries that are struggling to win customers...
FREE eBook: How to Select the Best CX Tool for Your Company
You’ve taken the first step by becoming aware of the need for the right CX solution. Now the next step, the most crucial, is..
How to Start with Improving CX
Every business offers some kind of customer experience to its clients, and it greatly depends on how the brand treats its customers and its..
The Difference of CX for SMEs vs Enterprises
Any business can be prepared to invest in Customer Experience (CX) in the motive of enjoying its benefits and supporting the growth of the..
Why Is It Important to Measure Customer Effort Score (CES)
Today, customers are hunting for convenience and ease. They are no longer ready to go through a time-consuming buyer journey to get hold of..
4 Key Covid-19 Challenges for Grocery Retail
Before the pandemic, grocery retail was one of the thriving sectors catering to the daily needs of consumers. Even during the pandemic, and at..