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“Let’s not forget that the little emotions are the great captains of our lives, and we obey them without realizing it.”  True …

The Finnish clothing store chain Kekäle wants to differentiate itself from competitors by offering customers the best emotional experience in the industry, …

Join us to learn what top performers in Customer Experience do differently that sets them ahead of the competition. Ever wondered what …

Last year was tough on many businesses, and with the global economy still limping, the challenges will continue this year to some …

An excellent customer experience is often a result of excellent employee experience. After all, it’s not easy to keep your customers happy …

As a CX professional or a business owner, you might already know that actual customer behavior often digresses from the notion of …

In the EU-funded EU Music 360 study, the effects of music on customer and employee experience in the retail sector in Finland …

As one of the top CX trends for this year, there’s no doubt that Artificial Intelligence (AI) will be a game-changer in …

A business thrives on understanding and catering to its customers’ expectations, and data is an essential tool for this purpose. However, as …

There’s no doubt that Customer Experience (CX) in 2024 is going to be ripe with some new changes and challenges, especially within …

The idea of Customer Experience has always been present, even in the ancient past, when trade ties were built on good buyer-seller …

Data is critical for businesses to understand customers, gain valuable insights about market trends, and recognize performance issues. If the success of …

Resources

For current and future CX Superstars

Free eBook: Emotional Value Index (EVI®) - The next big thing in CX since the NPS
Free eBook

EVI® – The Next Big Thing in CX Since the NPS

All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.

Future CX Outlook Report

Global research

Future CX Outlook Report

An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.

Customer Journey Map Template

Free template

Customer Journey Map Template

Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.

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