Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others. The concept first appeared in 2003 in the…
Customer feedback is one of the best resources for a business to fine-tune its Customer Experience (CX) program as it directly projects what customers…
When a brand improves the customer experience, they’re likely to see repeat customers and increased patronage. According to several surveys, loyal customers are five…
Recording now available! >> Enjoy the recording of the webinar here Would you like to learn what the top performers do in the field…
Professional CX courses are one of the best ways to understand CX and apply it to your business. You get the opportunity to learn…
In one of our latest articles, we discussed strategies to attract customers with a strong Customer Experience (CX) program. But, you would already know…
We are excited to announce that we have again done a bunch of new product updates. All with the aim to improve your experience…
Emotions have been taking over marketing and the position to be the main driver of our purchase behavior during the past decade rapidly. Today,…
One of the biggest mistakes measuring CX I run with our clients and also companies, in general, is that business people think that “NPS…
The ultimate motive of any business is to have a strong customer base that helps it grow, thrive, and compete in the market efficiently….
