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Your customers expect high quality service – that much is not new. What is new is that they are now expecting highly customized service..
Experts predict that as early as 2020, close to 85% of customer service interactions will be automated. As artificial intelligence (AI) is slowly..
The rapid growth of digital innovation has not only impacted the customer experience, it has also changed customer expectations. This is reflected in a..
Your customer’s journey is always unique from other companies and A customer journey map is like a puzzle. Every touchpoint slots into your customer..
A customer journey map is like a puzzle. For eCommerce, this puzzle can be very complex or it can be very straight forward –..
New Online Training Developed by Thought Leader Owen CX Offers 11 Core Models and Toolsets to Prepare Organizations for Success in a Digital Age..
One of the great dilemmas of building a successful company is knowing that your customer experience strategy is important, but not having the numbers..
Customer journey will be reborn and start breaking down silos By now, the concept of customer journey has been known for a quite some..
We tend to be more productive in the sun, and one of the things we as a team look forward to the most is..
The City of Helsinki operates public recreation facilities to serve over half a million residents in the area, and have done so for decades...
Customer experience is a term that has been added to the public lexicon steadily over the past 15 years, and is more quickly becoming..
Imagine this: You’re doing everything you can to grow your business. You’ve redesigned your website, you’re sales team is working hard, and you are..
If you want to build a customer experience strategy, it needs to be built on strong foundations which are robust enough to evolve and..
Businesses use customer segmentation to group customers and potential customers into categories (segments) based on similar characteristics. Those characteristics can be based on demographics,..
It’s a great time to shop online. Supply chains are becoming more efficient, shipping methods are getting cheaper, and now more than ever people..
The eCommerce Customer Journey encompasses all of the different touchpoints where a customer interacts with a company, product or branding online. These touchpoints include..
With the announcement of the ‘Finland’s Best Online Store’ competition a few months ago, we’ve been hard at work over the past few months..
A customer journey map is an essential tool that affords companies the opportunity to understand the state of their organization’s customer experience by outlining points..
Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor..
As usual, we release incremental updates to Feedbackly to squash bugs, add new features, and improve existing ones. We listen to the suggestions and..
This concept of the “customer journey” is probably familiar to most of you who are reading this, but it likely holds no more meaning..
What Is The Customer Service Gap? The customer service gap, and in particular the customer expectation management gap (outlined by Parasuraman et al, 1985) is..
Angry customers can be loyal customers too… Well, not if they stay angry. Just because a customer is irate or frustrated with your company..
We’ve been cooking up something special for the Finnish eCommerce industry over the past few months. We have officially partnered with OP, Finland’s largest..
What do sales teams do on a daily basis? That’s exactly what Elina Long, student at Haaga-Helia University of Applied Sciences, wanted to know...
Feedbackly and the City of Helsinki have teamed up to bring the next generation of customer experience services to the Finnish healthcare system. The..
A customer journey map is like a puzzle. Every touchpoint slots into your customer journey, building each stage bit by bit to reveal the..
Improving customer experience is fast becoming one of the most important strategies for businesses. In fact, Gartner reported that: “By 2018, more than 50%..
“Would I like to win a new iPhone? Of course I would” Is there any other answer to this question really? When it comes..
Feedbackly is an all-in-one customer feedback tool designed to auto-measure your entire customer journey and is the only multichannel feedback platform with in-built sales and marketing tools. We believe that listening to customers should be the..
The Feedbackly Terminal is a sophisticated iPad based device that is currently being used in over 300 customer locations, collecting valuable customer feedback data..
At Feedbackly we strongly believe that to be the best in your industry, you must consistently listen to your customers and make changes to..
After a much needed update, the new Feedbackly website has launched! It includes a new aesthetic, easier signup, and easier to understand features and..
2017 has drawn to a close, a brand new year is upon us and so it’s about time we started to look forward to..
Feedbackly offers a truly a worldwide service for our customers. After launching our subscription service last year, we are very proud to have customers..
You asked for it, so we made it! It’s as simple as that. Many of our users have been requesting a way to directly..
Christmas is just a week away and we here at Feedbackly couldn’t be more excited! Christmas lights are glowing at every street corner, the..
A week of hard work under the sun… At Feedbackly’s Helsinki HQ, we are strangers to the sun. That’s why we like to treat..
Meet Santiago Osorio, Feedbackly’s new Key Account Manager. Santiago has over 7 years of experience as a consultant, entrepreneur, and marketer in internationalization and business..
We get alot of feedback from our users who want to learn best practices for using the Feedbackly dashboard. We realize that most people..
Feedbackly allows you to configure automatic email notifications which can be triggered by the feedback you receive. This means that you can monitor all..
A useful feature in Feedbackly is adding metadata to the feedback you collect. This enables you to segment feedback, identify users with their id’s,..
With Feedbackly, you can create surveys using any one of our 8 question types. One of the most useful and versatile types is the..
Some of the most requested features from our users relate to managing statistics and adding more functionality to add statistical significance to their feedback..
There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in..
Feedbackly offers a one-stop solution for larger enterprise customers who want a hassle-free solution to their customer feedback strategy. Feedbackly provides industry-leading support to..
The biggest mistake that a customer service manager can make is assuming that anecdotal evidence is sufficient in properly identifying the overall satisfaction of..
One of the hardest things to obtain from the company’s perspective is useful customer feedback. Yet, customers are often only too eager to provide..
As you may know, Feedbackly’s survey editor allows you to create an ‘upsell’ question type which is mainly used to collect customer emails for..
There are so many different customer survey creation platforms available today, so why choose Feedbackly? In short, there is nothing seriously wrong with the..
When Feedbackly was initially built the founders knew they wanted to grow and flourish the company in a very open way. We always thought..
According to an urban dictionary “A partner in crime” is defined as good friends who get in trouble together or get each other in trouble..
There’s a lot of buzz right now around customer experience, but what are people really saying about it? By dedicating themselves to a better..
The day has come, we have launched a brand new Feedbackly!! Finally the new software solutions is available for everyone just by singing up on Feedbackly website..
Getting customers is hard so why not try to keep the current ones even longer? Keeping them should be easier than getting new ones...
We are regularly asked what kind of website feedback we should be asking for in user surveys and polls. Our answer: it differs. The..
Data, data, data – it is all about data nowadays. Still too often we tend to forget that it is not about the data, it is..
Planning and analyzing a customer satisfaction survey are two major aspects in your daily business. These two factors, when combined could substantially contribute to..
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials...
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This..
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials...
Do you know when your customer leaves satisfied or when there is a high risk that the negative feedback starts to spread on social..
What is 360-degree feedback? 360-degree feedback is a tested method of improving productivity and job satisfaction. Responses to a questionnaire, usually provided via the..
More organizations are utilizing online surveys as a method of capturing satisfaction feedback from their customers. Propels in innovation in the course of recent..
We are not the kings of our customers anymore. The tables have turned and nowadays the customer decides how to communicate with the companies..
Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent up sell. With Feedbackly, companies can..
It is always the hardest part is to get started! For that reason we have put you together a cheat list to start! Here..