How is COVID-19 Affecting the Retail Industry?
This story is ongoing and all information is up-to-date as of March 17th, 2020. The information in this article does not apply to regions..
Customer Experience KPIs: The Hall of Fame
Do understand the KPIs that you’re measuring? Think about that question for a few seconds. Most people would answer, “Yes of course, why else..
Free Net Promoter Score® (NPS) Calculator
Net Promoter Score® (NPS) is an industry standard for the customer experience industry. It’s as simple as subtracting the percentage of detractors (scored 0-6)..
FREE EBOOK – How to Build a Customer Experience Strategy
How do you create an effective customer experience strategy? It’s definitely not a short-term plan. Building a CX strategy takes effective planning, management of..
Free Customer Experience Certification (CX Academy)
We’ve recently launched CX Academy, our 8-part CX certification course aimed at giving you a crash course in the basics of building a customer..
Why You Need to Embrace Both CX and EX
Customer experience (CX) and employee experience (EX) go hand in hand. It’s a classic ‘chicken or the egg?’ scenario, and it’s still debated whether..
4 Ways To Improve Experience and Retention In Your Coworking Space in 2020
We’ve come a long way from the standard 9–5 office job of the 20th century. Coworking spaces now allow employees to work anywhere, anytime,..
5 Customer Experience Influencers You Should Be Following In 2020
It should come as no surprise that the world of customer experience is in a constant state of change. Some ideas become fads, some..
The 4 Cornerstones Of Customer Experience
There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re explicitly referring..