FREE TEMPLATE – Download Our Free Customer Journey Map Template for Retail
Your customer’s journey is always unique from other companies and A customer journey map is like a puzzle. Every touchpoint slots into your customer..
FREE TEMPLATE – Download Our Free Customer Journey Map Template for eCommerce
A customer journey map is like a puzzle. For eCommerce, this puzzle can be very complex or it can be very straight forward –..
Feedbackly – Where it all began
Happiness is a core aspect of human existence. Everyone is in the pursuit of happiness from the moment they take their first steps. But we..
Feedbackly partners with Owen CX to offer Net Promoter® Masterclass and Customer Experience Training Programs
New Online Training Developed by Thought Leader Owen CX Offers 11 Core Models and Toolsets to Prepare Organizations for Success in a Digital Age..
ROI of customer experience
One of the great dilemmas of building a successful company is knowing that your customer experience strategy is important, but not having the numbers..
Customer experience trends for 2019 – Customer journey reborn
Customer journey will be reborn and start breaking down silos By now, the concept of customer journey has been known for a quite some..
Feedbackly Goes To Portugal
We tend to be more productive in the sun, and one of the things we as a team look forward to the most is..
City of Helsinki Teams Up with Feedbackly to Improve Recreational Facilities
The City of Helsinki operates public recreation facilities to serve over half a million residents in the area, and have done so for decades...
Why Should You Care About Customer Experience?
Customer experience is a term that has been added to the public lexicon steadily over the past 15 years, and is more quickly becoming..