Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention…
We are going to start with a typical scenario today. You receive negative feedback from customers complaining about your delayed delivery service. For businesses,…
In an era where customer experience is a key determinant in building a firm’s success and boosting growth, businesses are on the constant lookout…
If there’s one industry that was heavily disrupted during the pandemic, it is retail. Many retail businesses have lost while others have managed to…
IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance…
In this digital age, when there are many online platforms for customers to review businesses, feedback can be both an asset and a liability….
Are you disappointed in your CX program because it hasn’t been able to deliver the expected results? It could even be frustrating, especially if…
Feedback surveys are important resources that help businesses assess the quality and success of their Customer Experience (CX) program. But, you cannot use all…
Statistics show that companies with a CX-centric mindset drive higher revenue of 4-8% than their counterparts. There are many more studies that prove customer…
Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others. The concept first appeared in 2003 in the…
