How Can You Compete Against Amazon?
It’s a great time to shop online. Supply chains are becoming more efficient, shipping methods are getting cheaper, and now more than ever people..
The 6 Stages of eCommerce Customer Journey
The eCommerce Customer Journey encompasses all of the different touchpoints where a customer interacts with a company, product or branding online. These touchpoints include..
Feedbackly Creates New Customer Experience Software for OP’s ‘Finland’s Best Online Store’ Competition
With the announcement of the ‘Finland’s Best Online Store’ competition a few months ago, we’ve been hard at work over the past few months..
What Is A Customer Journey Map? (Free Downloadable Template)
A customer journey map is an essential tool that affords companies the opportunity to understand the state of their organization’s customer experience by outlining points..
5 Ways To Boost CX Using Customer Journey Maps
Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor..
Feedbackly Features and UI Update: April 10th, 2018
As usual, we release incremental updates to Feedbackly to squash bugs, add new features, and improve existing ones. We listen to the suggestions and..
Managing Your Customer Journey With Feedbackly
This concept of the “customer journey” is probably familiar to most of you who are reading this, but it likely holds no more meaning..
How Feedback Can Reduce The Customer Service Gap
What Is The Customer Service Gap? The customer service gap, and in particular the customer expectation management gap (outlined by Parasuraman et al, 1985) is..
Turn Angry Customers Into Loyal Customers
Angry customers can be loyal customers too… Well, not if they stay angry. Just because a customer is irate or frustrated with your company..