Who is Responsible for Driving Customer Experience Forward?
For a ship to sail in the right direction and reach its final destination, it needs a good captain. But that’s not enough. The..
CX is the Competitive Advantage You Need to Execute Now
Conventionally, the competitive advantage of a business organization was focused on price product differentiation. But, with the myriad of choices available for the customer..
Identifying Common Customer Pain Points
Identifying Common Customer Pain Points In a perfect world, there would be perfectly happy customers and businesses. But, the world we live in, every..
How to get certified in Customer Experience
CX Professionals know that well-developed customer experience can have a positive impact on the business as a whole. Forrester writes how CX can increase..
How to become a Customer Experience professional
Customer Experience is not something that can be studied at universities, or at least not in many. And it is not something that has..
The best ways to learn CX
As a CX professional, you are responsible for the whole organization in a way. It might sound weird but simply put, if your company..
The Customer Experience salvage package for Covid-19
The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure in order..
7 Ways to Improve Your Virtual Meetings
During the past few weeks, remote work has increased rapidly as people have had to switch to working from their homes. Many of the..
