Why Customer Journey is So Difficult to Manage in Retail Industry?
Mapping the customer journey is a key element in every Customer Experience (CX) strategy across all industries. Essentially, a customer journey outlines all the..
How to Get Started with My CX Strategy if My Service Business is New to It
Running a service business in a competitive arena is not easy, and you have to utilize every measure possible to generate sales and grow..
CX Do’s and Don’ts in Retail Industry
The retail industry can massively gain from customer experience because of its close-bound relationship with customers. This is especially true for stores that have..
The Impact of CX in the eCommerce
While the eCommerce industry has definitely gained momentum over the past decade, it still has a long way to go. It is true that..
How to Use Social Media to Elevate Customer Experience
Social media has proven to be a powerful and indispensable tool for businesses at present. It has changed the conventional ways through which brands..
Webinar – The Future of Customer Experience (CX) in the COVID-19 Era
Now more than ever we live in an ever-changing business environment and also businesses face this pandemic like never before. The COVID-19 pandemic has..
How Poor Online Reputation Can Affect Customer Experience?
An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay enough attention,..
Solving Customer Pain Points
Customer pain points are various problems your clients experience with regards to your brand and the product. In one of our previous articles, we..
Building a Customer-Centric Corporate Culture
As the leader in your organization, you might be paying a lot of attention to customer experience. You are aware of its true potential..