FREE EBOOK – How to Build a Customer Experience Strategy
How do you create an effective customer experience strategy? It’s definitely not a short-term plan. Building a CX strategy takes effective planning, management of..
Market leading Customer Experience Certification (CX Academy)
We’ve recently launched CX Academy, our 8-part CX certification course aimed at giving you a crash course in the basics of building a customer..
Why You Need to Embrace Both CX and EX
Customer experience (CX) and employee experience (EX) go hand in hand. It’s a classic ‘chicken or the egg?’ scenario, and it’s still debated whether..
4 Ways To Improve Experience and Retention In Your Coworking Space in 2020
We’ve come a long way from the standard 9–5 office job of the 20th century. Coworking spaces now allow employees to work anywhere, anytime,..
5 Customer Experience Influencers You Should Be Following In 2020
It should come as no surprise that the world of customer experience is in a constant state of change. Some ideas become fads, some..
The 4 Cornerstones Of Customer Experience
There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re explicitly referring..
5 Customer Experience Trends For 2020
It has become a tradition for us to map out the coming year from the perspective of customer experience trends. In 2020, we will..
4 Ways To Improve Employee Experience For Startups In 2020
Changes in technology have created a new business ecosystem where the most successful businesses are growing a lot faster than ever before. In other..
Dealing with Negative Customer Feedback
Every company wants to be showered with praise. Feedback is an essential part of modern business. Having a majority of good reviews will make..