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November 5, 2020

Top 3 Features of Feedbackly That Our Customers Love

Ever since Feedbackly was introduced in 2012, it has become a transformative platform, helping businesses to thrive in the market and grow with valuable..


October 29, 2020

Why is CX Important in Banking?

The role of banks as the mediator between people and their financial needs have only amplified in the recent past. But, as much as..


October 22, 2020

5 Key Mistakes When Measuring CX

In today’s customer-centric business world, prioritizing customers’ perceptions of your business has become more important than ever. The good news is that an increasing..


October 16, 2020

The 3 Steps of Building a Working CX Strategy in Insurance

Insurance touches a lot of aspects of a customer’s life, yet it is also one of the industries that are struggling to win customers...


October 14, 2020

FREE eBook: How to Select the Best CX Tool for Your Company

You’ve taken the first step by becoming aware of the need for the right CX solution. Now the next step, the most crucial, is..


October 9, 2020

How to Start with Improving CX

Every business offers some kind of customer experience to its clients, and it greatly depends on how the brand treats its customers and its..


October 1, 2020

The Difference of CX for SMEs vs Enterprises

Any business can be prepared to invest in Customer Experience (CX) in the motive of enjoying its benefits and supporting the growth of the..


September 24, 2020

Why Is It Important to Measure Customer Effort Score (CES)

Today, customers are hunting for convenience and ease. They are no longer ready to go through a time-consuming buyer journey to get hold of..


September 18, 2020

4 Key Covid-19 Challenges for Grocery Retail

Before the pandemic, grocery retail was one of the thriving sectors catering to the daily needs of consumers. Even during the pandemic, and at..


September 10, 2020

The Main CX Terms that You Should Know

Although Customer Experience (CX) is a mature concept, it’s recognition as a standalone field with separate strategies and practices is relatively new to the..


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Recent Posts

  • Customer Experience Strategy Guidelines for an SME
    February 26, 2021
  • All you need to know about CSAT (Customer Satisfaction Survey)
    February 23, 2021
  • Feedbackly – Medallia But Better!
    February 22, 2021
  • Identifying Your Customer Touchpoints
    February 16, 2021
  • What Is Customer Journey Mapping and How to Do It?
    February 11, 2021
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