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Emotional Experience survey

Customer feedback helps businesses view their brand from a customer’s perspective. You get a better understanding of the strengths and pain points …

Marketing automation

Join this CX Forum webinar to learn how to use marketing automation to turn your customer feedback into revenue throughout your entire …

Customer Journey

Brands that nail customer and emotional experience are brands that know their customers in and out. They can predict their customers’ next …

Customer experience KPIs

It is often asked how should one know which key performance indicator they should use to measure their Customer Experience. Ideally, a …

Understanding your ideal customer persona is the core element of creating a fabulous Customer Experience (CX) program. It is only once you …

Emotional Experience customer feedback survey question

Join our chat with Jaakko Männistö and use a chance to ask any questions you might have about the Emotional Experience measurement …

Recording now available! Join us for a cozy fireside chat to learn how and why Stockmann, one of the biggest retailers in …

Liity seuraamme rentoon takkakeskusteluun kuulemaan, miten ja miksi Stockmann, yksi Suomen suurimmista vähittäiskaupan toimijoista, mittaa tunnekokemusta. Milloin? Tiistaina 29. maaliskuuta 2022 klo 16:00 …

EVI survey for measuring Emotional Experience

Emotions go beyond the willingness to promote and recommend as well as ease of use or doing business – CSAT, CES, NPS, …

Happy customer experience

As a business owner, you might already be aware that customer emotions – be it indifference, joy, or dissatisfaction, have an impact …

real-time customer journey analyses

Customer Experience is one of the major factors that attracts or deters customers from your business. It has the potential to help …

stong brand equity

What is brand equity? Why is it important for your business? What does CX have to do with it? Brand equity refers …

Resources

For current and future CX Superstars

Free eBook: Emotional Value Index (EVI®) - The next big thing in CX since the NPS
Free eBook

EVI® – The Next Big Thing in CX Since the NPS

All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.

Future CX Outlook Report

Global research

Future CX Outlook Report

An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.

Customer Journey Map Template

Free template

Customer Journey Map Template

Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.

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