Despite its popularity, many assume Customer Experience (CX) as a superfluous strategy only meant for companies that can afford quality resources and analytical tools….
As a CX professional, you would be aware that customer experience is an indispensable aspect of an organization. But, if the upper management considers…
The eCommerce industry experienced a massive surge in sales during the pandemic when their brick-and-mortar rivals had to shut down. It will continue to…
Why Is Employee Experience So Important? “To win in the marketplace, you must first win the workplace” – Doug Conant, Former CEO, Campbell Soup….
The concept of Customer Experience (CX) and its importance has always lingered around, but its popularity in the business arena arose in the recent…
Placing the customer at the heart of your business is easier said than done. If you are to tap the true sentiments of your…
Customer Satisfaction Score (CSAT) is an indispensable CX metric for businesses that focus on keeping their customers delighted all the time. While CSAT is…
Recording now available! We all understand that the customer needs to be at the center of any successful company’s strategy. But making it happen…
If you are just starting off with a Customer Experience (CX) program for your brand, you would know the importance of using CX metrics…
For businesses, every purchase is a vote from their customers, endorsing their brand and products. Therefore, customers have always been and will always be…
