Brands that nail customer and emotional experience are brands that know their customers in and out. They can predict their customers’ next …
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It is often asked how should one know which key performance indicator they should use to measure their Customer Experience. Ideally, a …
Understanding your ideal customer persona is the core element of creating a fabulous Customer Experience (CX) program. It is only once you …
Join our chat with Jaakko Männistö and use a chance to ask any questions you might have about the Emotional Experience measurement …
Recording now available! Join us for a cozy fireside chat to learn how and why Stockmann, one of the biggest retailers in …
Liity seuraamme rentoon takkakeskusteluun kuulemaan, miten ja miksi Stockmann, yksi Suomen suurimmista vähittäiskaupan toimijoista, mittaa tunnekokemusta. Milloin? Tiistaina 29. maaliskuuta 2022 klo 16:00 …
Emotions go beyond the willingness to promote and recommend as well as ease of use or doing business – CSAT, CES, NPS, …
As a business owner, you might already be aware that customer emotions – be it indifference, joy, or dissatisfaction, have an impact …
Customer Experience is one of the major factors that attracts or deters customers from your business. It has the potential to help …
What is brand equity? Why is it important for your business? What does CX have to do with it? Brand equity refers …
Ho ho ho, Merry Early Christmas! We have amazing news for all the CX and feedback fans! 🎅 We have been working …
Does your organization need CX-oriented training? Is it really that important? Can’t you figure it out on your own? Well, the Future …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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