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Today’s customers enjoy the availability of a wide range of choices, good quality products, and the convenience of e-commerce. They are now …

On a scale of 0-10, how likely are you to recommend this product/company to others? When this question was initially introduced to …

In this age of convenience, customers demand a lot more agility from brands than before, and omnichannel customer experience is one of …

Brand loyalty is how a business shines in the market while spending less on marketing. It is a mark of exceptional products …

As businesses that directly engage with the end user, retail brands cannot ignore the impact of customer experience. Faced with tough competition …

If customers are the lifeblood of a business, their satisfaction is what will keep it running. It is important that brands keep …

Join our webinar with Zendesk to learn how companies can build stronger customer relationships and drive growth with the help of customer …

Emotions play a crucial role in customers’ decisions to purchase and recommend products to others. However, measuring something as complex and inconsistent …

Customer behavior is a complex phenomenon that evolves continuously. While it’s difficult to fit it within a framework, understanding your customers and …

Feedbackly began with a mission to help businesses truly understand their customers and improve their experiences through valuable customer feedback. We’ve turned …

Have you ever wondered why Feedbackly is so popular? Well, it’s no surprise, given that we have cultivated a reputation for being …

We are in the last steps of preparing for the big Feedbackly survey tool update. Feedbackly is known for listening to its …

Resources

For current and future CX Superstars

Free eBook: Emotional Value Index (EVI®) - The next big thing in CX since the NPS
Free eBook

EVI® – The Next Big Thing in CX Since the NPS

All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.

Future CX Outlook Report

Global research

Future CX Outlook Report

An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.

Customer Journey Map Template

Free template

Customer Journey Map Template

Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.

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