December 31, 2021

How Improving Brand Equity Can Increase Your Profit

What is brand equity? Why is it important for your business? What does CX have to do with it? Brand equity refers to the…
December 14, 2021

Feedbackly Product Update: tons of pre-built survey templates, new question type, and more (Dec 2021)

Ho ho ho, Merry Early Christmas! We have amazing news for all the CX and feedback fans! 🎅 We have been working hard on…
December 10, 2021

Why and When You Should Consider CX Trainings

Does your organization need CX-oriented training? Is it really that important? Can’t you figure it out on your own? Well, the Future CX Outlook…
December 9, 2021

Free Webinar: What’s After NPS? Emotional Experience Is Dominating The CX Market

Recording now available! >> Enjoy your free recording here Technology is developing faster than ever before and this is one of the reasons why…
November 26, 2021

How to Improve Your Digital Customer Experience?

Digital Customer Experience refers to a customer’s overall perception of your business based on their interactions with your business on digital platforms. It can…
November 22, 2021

Why Gathering Feedback from Mobile Users Is on the Rise

Over the years, CX experts around the world have repeatedly emphasized the importance of adopting a multichannel program. Why? Because customers reach out and…
November 11, 2021

Why Should Your Business Measure Emotional Experience?

Emotions play a big part in our lives. Everything from relationships to day-to-day purchases is governed by emotions up to some extent.  Have you…
November 9, 2021

Ilmainen webinaari: Mitä NPS:n jälkeen? Tunnekokemus valtaa markkinoita suositteluindeksiltä

Webinaari saatavana nyt tallenteena! >> Katso ilmainen tallenne täältä Teknologian kehittyessä entistä nopeampaa, asiakaskokemuksesta ja sen johtamisesta on tullut tärkein pitkän aikavälin kilpailuetu, jota…
November 5, 2021

How B2B Companies Are Embracing the Art of Customer Experience

Ever since customer experience became the defining factor of customer behavior, B2C companies started to invest heavily in improving it. They realized that customers…
November 1, 2021

Why Feedbackly is the Best CXM Tool for Automotive Industry

If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in your business,…