September 17, 2021

EVI vs. NPS – Which CX Metric is Better?

If you have implemented a CX strategy for your business, you would know that CX metrics are an important aspect of it. They help…
September 7, 2021

Feedbackly + Salesforce: Make Upsell and Close More Deals, Automatically

In the customer experience niche, Salesforce has proven to be one of the very valuable tools. It helps companies manage their relationships with customers…
September 3, 2021

Reduce Shopping Cart Abandonment with Better CX

There’s nothing more disappointing than a customer abandoning their shopping cart. You invest so much into attracting them to your business. But for some…
August 22, 2021

What Does a Great CX Team Look Like?

At Feedbackly, we constantly educate our audience on the importance of CX and the many benefits it brings to a business. Now that you…
August 17, 2021

What Should I Do If I Have Very Less Feedback?

Feedback is an important resource for businesses to identify their position in the market, the health of their conversion rates, and, most importantly, the…
August 13, 2021

3 Ways to Improve Your eCommerce Customer Journey

When it comes to the realm of eCommerce, customers have so many choices. So, the decision to switch from one alternative to another can…
August 11, 2021

Free Webinar: How Winning Companies Turn Customer Experience Data Into Action

Recording now available! >> Enjoy your free recording here Measuring CX is more popular than ever, but only a few businesses are following the…
August 4, 2021

Free eBook: Emotional Value Index (EVI®) – The Next Big Thing in CX Since the NPS

We know CX matters when it comes to sales. Today, a whopping 46% of consumers say that customer experience is the main driver of…
July 29, 2021

Feedbackly + Microsoft Teams: Bring Customer Feedback Close to Your Colleagues

Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention…
July 19, 2021

Understanding Your Customer Journey Solves Problems Before They Arise

We are going to start with a typical scenario today. You receive negative feedback from customers complaining about your delayed delivery service. For businesses,…