The 3 Steps of Building a Working CX Strategy in Insurance
Insurance touches a lot of aspects of a customer’s life, yet it is also one of the industries that are struggling to win customers...
FREE eBook: How to Select the Best CX Tool for Your Company
You’ve taken the first step by becoming aware of the need for the right CX solution. Now the next step, the most crucial, is..
How to Start with Improving CX
Every business offers some kind of customer experience to its clients, and it greatly depends on how the brand treats its customers and its..
The Difference of CX for SMEs vs Enterprises
Any business can be prepared to invest in Customer Experience (CX) in the motive of enjoying its benefits and supporting the growth of the..
Why Is It Important to Measure Customer Effort Score (CES)
Today, customers are hunting for convenience and ease. They are no longer ready to go through a time-consuming buyer journey to get hold of..
4 Key Covid-19 Challenges for Grocery Retail
Before the pandemic, grocery retail was one of the thriving sectors catering to the daily needs of consumers. Even during the pandemic, and at..
The Main CX Terms that You Should Know
Although Customer Experience (CX) is a mature concept, it’s recognition as a standalone field with separate strategies and practices is relatively new to the..
The Exponential Growth of Ecommerce
There’s no doubt that the field of eCommerce is growing at an unprecedented rate at present, with more and more startups kickstarting their entrepreneurial..
CX as an Opportunity on the Markets
Although CX has been repeatedly indicated as a top priority in the business industry at present, the statistics present a different story. While companies..