How CX Can Benefit Insurance Companies
Jaakko Männistö
July 30, 2020
Customer Experience (CX) has begun to impact more and more industries as of recently, and insurance is one of them. As an industry that identifies
The Importance of Having CX Professionals in Corporations
Jaakko Männistö
July 23, 2020
Every business is a customer-centric business because every corporation functions with the aim of serving the customer. But, how well does the importance of customers
CX Do’s and Don’ts in Retail Industry
Jaakko Männistö
July 1, 2020
The retail industry can massively gain from customer experience because of its close-bound relationship with customers. This is especially true for stores that have many
The Impact of CX in the eCommerce
Jaakko Männistö
June 23, 2020
While the eCommerce industry has definitely gained momentum over the past decade, it still has a long way to go. It is true that eCommerce
How to Use Social Media to Elevate Customer Experience
Jaakko Männistö
June 18, 2020
Social media has proven to be a powerful and indispensable tool for businesses at present. It has changed the conventional ways through which brands communicate,
How Poor Online Reputation Can Affect Customer Experience?
Jaakko Männistö
June 16, 2020
An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay enough attention, you
Solving Customer Pain Points
Jaakko Männistö
June 11, 2020
Customer pain points are various problems your clients experience with regards to your brand and the product. In one of our previous articles, we explained
Building a Customer-Centric Corporate Culture
Jaakko Männistö
June 8, 2020
As the leader in your organization, you might be paying a lot of attention to customer experience. You are aware of its true potential in
Who is Responsible for Driving Customer Experience Forward?
Jaakko Männistö
June 3, 2020
For a ship to sail in the right direction and reach its final destination, it needs a good captain. But that’s not enough. The support
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