Why is CX Important in Banking?
Jaakko Männistö
October 29, 2020
The role of banks as the mediator between people and their financial needs have only amplified in the recent past. But, as much as banks
The 3 Steps of Building a Working CX Strategy in Insurance
Jaakko Männistö
October 16, 2020
Insurance touches a lot of aspects of a customer’s life, yet it is also one of the industries that are struggling to win customers. Many
4 Key Covid-19 Challenges for Grocery Retail
Jaakko Männistö
September 18, 2020
Before the pandemic, grocery retail was one of the thriving sectors catering to the daily needs of consumers. Even during the pandemic, and at present,
The Exponential Growth of Ecommerce
Jaakko Männistö
September 2, 2020
There’s no doubt that the field of eCommerce is growing at an unprecedented rate at present, with more and more startups kickstarting their entrepreneurial journey
Digital Changes in CX after Covid-19
Jaakko Männistö
August 12, 2020
The global pandemic, COVID-19 has subjected global activities to a lot of changes. As businesses are beginning to brace the new normal, it’s important to
How CX Can Benefit Insurance Companies
Jaakko Männistö
July 30, 2020
Customer Experience (CX) has begun to impact more and more industries as of recently, and insurance is one of them. As an industry that identifies
The Importance of Having CX Professionals in Corporations
Jaakko Männistö
July 23, 2020
Every business is a customer-centric business because every corporation functions with the aim of serving the customer. But, how well does the importance of customers
CX Do’s and Don’ts in Retail Industry
Jaakko Männistö
July 1, 2020
The retail industry can massively gain from customer experience because of its close-bound relationship with customers. This is especially true for stores that have many
The Impact of CX in the eCommerce
Jaakko Männistö
June 23, 2020
While the eCommerce industry has definitely gained momentum over the past decade, it still has a long way to go. It is true that eCommerce
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