The Impact of CX in the eCommerce
Jaakko Männistö
June 23, 2020
While the eCommerce industry has definitely gained momentum over the past decade, it still has a long way to go. It is true that eCommerce
How to Use Social Media to Elevate Customer Experience
Jaakko Männistö
June 18, 2020
Social media has proven to be a powerful and indispensable tool for businesses at present. It has changed the conventional ways through which brands communicate,
How Poor Online Reputation Can Affect Customer Experience?
Jaakko Männistö
June 16, 2020
An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay enough attention, you
Solving Customer Pain Points
Jaakko Männistö
June 11, 2020
Customer pain points are various problems your clients experience with regards to your brand and the product. In one of our previous articles, we explained
Building a Customer-Centric Corporate Culture
Jaakko Männistö
June 8, 2020
As the leader in your organization, you might be paying a lot of attention to customer experience. You are aware of its true potential in
Who is Responsible for Driving Customer Experience Forward?
Jaakko Männistö
June 3, 2020
For a ship to sail in the right direction and reach its final destination, it needs a good captain. But that’s not enough. The support
CX is the Competitive Advantage You Need to Execute Now
Jaakko Männistö
May 28, 2020
Conventionally, the competitive advantage of a business organization was focused on price product differentiation. But, with the myriad of choices available for the customer in
Identifying Common Customer Pain Points
Jaakko Männistö
May 25, 2020
Identifying Common Customer Pain Points In a perfect world, there would be perfectly happy customers and businesses. But, the world we live in, every business
How to get certified in Customer Experience
Jaakko Männistö
May 19, 2020
CX Professionals know that well-developed customer experience can have a positive impact on the business as a whole. Forrester writes how CX can increase profits
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