CX is the Competitive Advantage You Need to Execute Now
Conventionally, the competitive advantage of a business organization was focused on price product differentiation. But, with the myriad of choices available for the customer in
Conventionally, the competitive advantage of a business organization was focused on price product differentiation. But, with the myriad of choices available for the customer in
Identifying Common Customer Pain Points In a perfect world, there would be perfectly happy customers and businesses. But, the world we live in, every business
CX Professionals know that well-developed customer experience can have a positive impact on the business as a whole. Forrester writes how CX can increase profits
Customer Experience is not something that can be studied at universities, or at least not in many. And it is not something that has its
As a CX professional, you are responsible for the whole organization in a way. It might sound weird but simply put, if your company starts
The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure in order to
Do you understand the KPIs that you’re measuring? Think about that question for a few seconds. Most people would answer, “Yes of course, why else
There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re explicitly referring to
It has become a tradition for us to map out the coming year from the perspective of customer experience trends. In 2020, we will see
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