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No additional users
Unlimited Surveys & Touchpoints?
A ‘touchpoint’ is any distribution point for your surveys. Touchpoint types include: Email, SMS, web widget, or direct link.
Feedbackly app (iPad only)?
Publish a Feedbackly survey on any iPad with the Feedbackly app.
Simultaneously collect feedback from any touchpoint.
Customer experience KPI’s
Additional users 89€/month
Visual survey customisation
Advanced analytics suite
User rights management?
Manage editing and access rights for your teams.
Trends & benchmarks
Request a custom integration.
Single sign on
Customer journey builder tool. Track KPI’s along the customer journey
Feedbackly IQ text analytics?
Sentiment analysis and survey word clouds.
Monthly analysis from our customer experience experts.
Enterprise CX training
Dedicated customer success specialist
We acknowledge that not one package fits everyone. Now you can select our add-ons to our professional package to boost your efficiency as per your need.
With Feedbackly customer journey tool, you can create custom journey maps, measure and analyze them.
Feedbackly IQ enables you to create word clouds, sentiment analysis, and custom text analytics word search.
Looking for a monthly report delivered to you analyzed as per your need? Feedbackly monthly analysis delivers that!
Want to make sure your investments pay off? Certify yourself and your employees to the highest class of CX!
Toni Stigzelius, Country Director
One response is counted when an individual answers one or more questions in a live survey. In
other words, one response can contain the data of many individual questions – depending on how many questions you have included in a given survey.
You can see our pricing on this page above but to get a quote you can always, contact us here. You’ll be able to talk to a real human who will help you build the best package to reach your goals.
All of your data will be recorded. You will have restricted access to the data that exceeds your subscription limit. To access this data, you will need to upgrade your account by contacting us through the live chat inside your Feedbackly dashboard.
Yes. You can add an account-wide company logo and/or a custom logo on each individual distribution channel. This means that you can show a different logo on your iPad channel than on your website channel, for instance.
You can also customize the background and font colors of your surveys to abide by your company’s branding regulations.
Feedbackly surveys can be distributed via email, SMS, in-app (mobile), Slack, Social Media, a native pop-up window on your website, iPads, tablets, and more.
We have designed Feedbackly’s ecosystem to be as robust as possible to allow virtually any type of survey distribution strategy.
Our plans serve as a baseline for our sales team to build the right package for your needs. Our PRO plan includes the minimum required tools for marketing, CX, and HR managers. Our Enterprise plan includes customer journey mapping and a more advanced analytics package and can be scaled for large corporations who are looking for an all-in-one CX solution with a dedicated customer support line.
Each package can be selected and features can be added as needed. This can be done with the help of the add ons as well. To learn about more advanced add ons, please Contact our sales team for more information.
You have the option to either lease the Feedbackly Terminal at a competitive rate or provide your own iPad, download the free Feedbackly app, and set up your own Terminal. Contact us and we’ll tell you more!
You only pay the price that is quoted to you in the beginning. There is never any hidden fees. If you wish to expand the features of your package, Feedbackly is fully scalable.
If you are sending SMS surveys, you will need to purchase additional SMS credit. This is simply to cover the cost of the SMS service provider.
Yes you can! Feedbackly offers the widest integration network in the market. Ask more about integrations when you speak with one of our CX experts.
Unlimited. No matter what subscription plan you have, you can publish as many surveys as you’d like – even during the 14-day trial period!
Yes, privacy and security is our top priority at Feedbackly. We are proud to say that Feedbackly is fully GDPR. For more information, you can see our dedicated GDPR information page here.
We’re glad you asked! Feedbackly is the most powerful feedback analytics tool on the market – with the capability to automatically track 20 different KPIs. From the most important ones such as NPS® (Net Promoter Score) and CSAT (Customer Satisfaction Score) to Customer Retention Rate and First Response Time. Select from a variety of question types (smileys, multiple choice, open question, form, etc) and the Feedbackly analytics will convert all data into easy to understand, visual data.
You can create automated survey notifications – triggered by custom AND/OR rules. This means that when a survey response meets certain criteria (i.e: Includes a red smiley OR orange smiley), an email will be sent to someone on your team to take action immediately. You can also automatically collect emails to turn them into leads with our feedback forms and connect Feedbackly to your own systems through our API.