Feedbackly works - just ask our customers

Scroll down and see how Feedbackly helps our customers make smarter decisions.

90 M

CX data collected

3K +

Happy users

200K +

Surveys published

Retail

“EVI® combined with open feedback gives significantly more accurate information about customer behavior. Our customer feedback is no more only about recommendations or satisfaction. Now we can see what emotions customers feel and why they feel so. This is at the core of everything else.”
Sara Toivakainen
CCO @ Stockmann

eCommerce

“Our revenue has grown well month-to-month and among other changes, also improved CX has had an impact on attracting and converting more customers.”
Ivalo.com logo
Hanna Sairinen
CDG @ Ivalo.com

Public sector

With up to 1400 survey responses per week in Finnish, Swedish, and English, the City of Helsinki is able to see what locals and tourists are saying about the city museums.
The City of Helsinki

Banking

"With Feedbackly, we have been able to set and monitor new KPIs, take new actions and improve our service and customer attention at the branch level."
Banregio logo
José Enrique Treviño Cervantes
Innovation Directore @ Banregio

Insurance

Within 24 hours of starting Feedbackly, GNP received a customer feedback response rate of 12%.
"With Feedbackly, we can reach customers in multiple channels."
GNP lgo
Elias Ferrer
CRM Chief @ GNP

Retail

"Feedbackly has helped us to detect any problem related to the checkout process. Now we can react immediately."
Chedraui logo
Alejandro Dominguez
eCommerce Analyst @ Chedraui
Here are the results

After 12 months, on average our customers achieve:

200%

more customer feedback

24%

increase in customer satisfaction

7%

More new customers

25%

higher net retention rate

Here’s what people say about us

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