Feedbackly works - just ask our customers

Scroll down and see how Feedbackly helps our customers make smarter decisions.

90 M

CX data collected

3K +

Happy users

200K +

Surveys published

Retail

“EVI® combined with open feedback gives significantly more accurate information about customer behavior. Now we can see what emotions customers feel and why they feel so. This is at the core of everything else.”
Sara Toivakainen
CCO @ Stockmann

eCommerce

“I like that with Feedbackly we’re working towards goals as a team. Feedbackly is not just offering support on how to use the tool. They help with deciding what to add and when and where. What we get is not only customer support – they’re offering their CX expertise. It’s rather like having a business partner who’s helping us to get what we want.”
Ivalo.com logo
Hanna Sairinen
CDG @ Ivalo.com

Retail

"A positive emotional experience is reflected in our turnover. We have noticed that if customers experience joy or trust while shopping, the likelihood of a purchase decision is 40 percent higher than when they feel irritation or sadness."
Outi Marttinen
Marketing Manager @ Kekäle

Retail

“We needed a more comprehensive solution for measuring and analyzing customer feedback. Feedbackly met all our needs, while other providers could only cover part of them.”
Peten Koiratarvike & Vetzoo logo
Jemina Niininen
Area Sales Manager @ Peten Koiratarvike

Public sector

With up to 1400 survey responses per week in Finnish, Swedish, and English, the City of Helsinki is able to see what locals and tourists are saying about the city museums.
The City of Helsinki

Retail

"Feedbackly has helped us to detect any problem related to the checkout process. Now we can react immediately."
Chedraui logo
Alejandro Dominguez
eCommerce Analyst @ Chedraui

INSURANCE

Within 24 hours of starting Feedbackly, GNP received a customer feedback response rate of 12%.
"With Feedbackly, we can reach customers in multiple channels."
GNP lgo
Elias Ferrer
CRM Chief @ GNP

Retail

“With Feedbackly we are not only able to gather feedback but really improve customer satisfaction which leads to operational efficiencies and growing sales in all channels.”
XXL logo
Toni Stigzelius
Country Director @ XXL

Banking

"With Feedbackly, we have been able to set and monitor new KPIs, take new actions and improve our service and customer attention at the branch level."
Banregio logo
José Enrique Treviño Cervantes
Innovation Directore @ Banregio
Here are the results

After 12 months, on average our customers achieve:

200%

more customer feedback

24%

increase in customer satisfaction

7%

More new customers

25%

higher net retention rate

Here’s what people say about us

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