Feedbackly works - just ask our customers
Scroll down and see how Feedbackly helps our customers make smarter decisions.
90 M
CX data collected
3K +
Happy users
200K +
Surveys published
Retail
“EVI® combined with open feedback gives significantly more accurate information about customer behavior. Now we can see what emotions customers feel and why they feel so. This is at the core of everything else.”
Sara Toivakainen
CCO @ Stockmann
eCommerce
“I like that with Feedbackly we’re working towards goals as a team. Feedbackly is not just offering support on how to use the tool. They help with deciding what to add and when and where. What we get is not only customer support – they’re offering their CX expertise. It’s rather like having a business partner who’s helping us to get what we want.”
Hanna Sairinen
CDG @ Ivalo.com
Retail
"A positive emotional experience is reflected in our turnover. We have noticed that if customers experience joy or trust while shopping, the likelihood of a purchase decision is 40 percent higher than when they feel irritation or sadness."
Outi Marttinen
Marketing Manager @ Kekäle
Retail
“We needed a more comprehensive solution for measuring and analyzing customer feedback. Feedbackly met all our needs, while other providers could only cover part of them.”
Jemina Niininen
Area Sales Manager @ Peten Koiratarvike
Public sector
With up to 1400 survey responses per week in Finnish, Swedish, and English, the City of Helsinki is able to see what locals and tourists are saying about the city museums.
The City of Helsinki
Retail
"Feedbackly has helped us to detect any problem related to the checkout process. Now we can react immediately."
Alejandro Dominguez
eCommerce Analyst @ Chedraui
INSURANCE
Within 24 hours of starting Feedbackly, GNP received a customer feedback response rate of 12%.
"With Feedbackly, we can reach customers in multiple channels."
"With Feedbackly, we can reach customers in multiple channels."
Elias Ferrer
CRM Chief @ GNP
Retail
“With Feedbackly we are not only able to gather feedback but really improve customer satisfaction which leads to operational efficiencies and growing sales in all channels.”
Toni Stigzelius
Country Director @ XXL
Banking
"With Feedbackly, we have been able to set and monitor new KPIs, take new actions and improve our service and customer attention at the branch level."
José Enrique Treviño Cervantes
Innovation Directore @ Banregio
Here are the results
After 12 months, on average our customers achieve:
200%
more customer feedback
24%
increase in customer satisfaction
7%
More new customers
25%
higher net retention rate
Here’s what people say about us
Our revenue has grown well month-to-month and among other changes, also improved CX has had an impact on attracting and converting more customers.
With Feedbackly we have been able to set and monitor new KPIs, measure every step of our Customer Journey Map, take new actions, and improve our service and customer attention at branches level.
With Feedbackly, we get insights to actions that need to be taken to ensure a great customer experience on a daily basis.
Feedbackly has helped us to detect any problem related with the check out process. Now we can react immediately.
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