March 31, 2021

Feedbackly Product Update: March 30, 2021

We are excited to announce that we have again done a bunch of new product updates. All with the aim to improve your experience…
March 30, 2021

How to calculate Emotional Value Index™ (EVI™)

Emotions have been taking over marketing and the position to be the main driver of our purchase behavior during the past decade rapidly. Today,…
March 28, 2021

How to measure Emotional Experience

One of the biggest mistakes measuring CX I run with our clients and also companies, in general, is that business people think that “NPS…
March 22, 2021

How to Attract More Customers with Better CX?

The ultimate motive of any business is to have a strong customer base that helps it grow, thrive, and compete in the market efficiently….
March 10, 2021

How to Get Started with Customer Journey Mapping?

Many of our previous articles discussed the customer journey mapping and its importance to understand the customer-brand rapport and improve customer experience accordingly. The…
March 8, 2021

Emotional Experience – The Next Big Thing In CX Since The NPS

To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good…
March 4, 2021

5 Must-Know Points When Using Microsurveys

Not many customers prefer to spend a great deal of time answering long surveys. This is why microsurveys have become very popular. Microsurveys, as…
March 3, 2021

FREE Webinar: Emotional Experience – A New Way To Measure Your CX

Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and not without a reason….
February 26, 2021

Customer Experience Strategy Guidelines for an SME

SMEs are upcoming enterprises that have a long journey ahead of them. With many competitors in the market and limited resources at their disposal,…
February 23, 2021

All you need to know about CSAT (Customer Satisfaction Survey)

Your customers are the reason for the existence of your business as well as its success. So, providing an excellent customer experience should be…