Startup brands are always keen on learning how to attract and retain customers. While there’s no one-size fits model to keep customers happy, understanding your
Customers prefer businesses that offer a fabulous and effortless customer experience. Brands need feedback to improve their buying journey and meet these expectations. Surveys are
Emotional Value Index (EVI®) is a relatively new KPI to hit the CX industry in recent times. But, it is quickly becoming one of the
How many impulsive purchases can you recount as a customer? What led you to buy those goods that you didn’t intend to initially? Is it
For a business, there’s nothing more eye-candy than seeing customers flock to your store, admire your products, and go back with their hands full. But
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