October 14, 2021

The Fundamentals of Turning CX Data into More Loyal Customers

Our previous article focused on generating leads and attracting new customers to your business using CX data. If you have achieved that, congratulations! Your…
October 12, 2021

Free Webinar: Spotting Opportunities From Positive And Negative Feedback

One of the biggest questions regarding the collection of customer feedback is: How can you make customer feedback work for your business? At the…
October 11, 2021

The Fundamentals of Turning CX Data into More Leads and Customers

Whether you are a start-up or established business, attracting new leads and customers will remain a top priority in order to propel growth. But…
September 29, 2021

Remove Issues in Checkout with Smart Feedback Collection

As customers, all of us, at some point in our life, have experienced at least one issue during checkout that either caused us to…
September 21, 2021

How to Select the Right CX Management Tool?

Monitoring, gathering, and analyzing customer feedback is crucial to improve the customer experience delivered by your business. In fact, good Customer Feedback Management software…
September 17, 2021

EVI vs. NPS – Which CX Metric is Better?

If you have implemented a CX strategy for your business, you would know that CX metrics are an important aspect of it. They help…
September 7, 2021

Feedbackly + Salesforce: Make Upsell and Close More Deals, Automatically

In the customer experience niche, Salesforce has proven to be one of the very valuable tools. It helps companies manage their relationships with customers…
September 3, 2021

Reduce Shopping Cart Abandonment with Better CX

There’s nothing more disappointing than a customer abandoning their shopping cart. You invest so much into attracting them to your business. But for some…
August 22, 2021

What Does a Great CX Team Look Like?

At Feedbackly, we constantly educate our audience on the importance of CX and the many benefits it brings to a business. Now that you…
August 17, 2021

What Should I Do If I Have Very Less Feedback?

Feedback is an important resource for businesses to identify their position in the market, the health of their conversion rates, and, most importantly, the…