September 15, 2022

How Customer Emotions Are Linked to Purchasing Behavior

How many impulsive purchases can you recount as a customer? What led you to buy those goods that you didn’t intend to initially? Is…
September 12, 2022

Free webinar: Turning One-Time Buyers Into Loyal Customers

Black Friday is known for one-time purchases. Join this webinar to learn how to turn your one-time buyers into loyal customers!  Black Friday is…
September 8, 2022

How to Become a CX Superstar? Customer Experience Online Course

From influencing impulsive purchases to building loyalty, CX can be a transformative strategy for your brand’s success. But, reaping the full benefits of CX…
September 1, 2022

How to Use Net Promoter Score Right?

Net Promoter Score (NPS) is a CX metric designed to measure customer loyalty through their likeliness to promote the business to others. It shows…
August 25, 2022

CX KPIs to Measure Across Your Customer Journey

Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer journey by…
August 18, 2022

Boost Your Sales with Emotional Value Index (EVI®)

For a business, there’s nothing more eye-candy than seeing customers flock to your store, admire your products, and go back with their hands full….
August 15, 2022

Free Webinar: How to ensure the needed CX readiness of your organization

Join this CXforum webinar to find out how your organization can engage all the stakeholders of a CX program and how to tackle all…
August 11, 2022

Top 3 Customer Experience Trends to Follow

Customer experience is paramount for a brand’s growth and success. It helps you differentiate your product or service from the rest. Businesses are now…
August 4, 2022

Why Measuring Emotional Experience Is a Must-do?

“Sell the sizzle, not the steak.” As the old saying goes, the best way to promote a product is by showing customers how they…
July 28, 2022

Why Collecting Omnichannel Customer Feedback Is Important?

Delivering an exceptional customer experience from day one is a deluded theory. It’s impossible. If you look at Google’s first appearance on the internet, it…