December 2, 2020

10 Top Customer Satisfaction Survey Questions

Customer Satisfaction Score (CSAT) is an indispensable CX metric for businesses that focus on keeping their customers delighted all the time. While CSAT is…
December 1, 2020

FREE Webinar: 7 Steps On How To Build A Successful CX Program

Recording now available! We all understand that the customer needs to be at the center of any successful company’s strategy. But making it happen…
November 17, 2020

The Future of B2C: What Consumer-Facing Firms Must Know

For businesses, every purchase is a vote from their customers, endorsing their brand and products. Therefore, customers have always been and will always be…
November 5, 2020

Top 3 Features of Feedbackly That Our Customers Love

Ever since Feedbackly was introduced in 2012, it has become a transformative platform, helping businesses to thrive in the market and grow with valuable…
October 14, 2020

FREE eBook: How to Select the Best CX Tool for Your Company

You’ve taken the first step by becoming aware of the need for the right CX solution. Now the next step, the most crucial, is…
April 15, 2020

7 Ways to Improve Your Virtual Meetings

During the past few weeks, remote work has increased rapidly as people have had to switch to working from their homes. Many of the…
March 19, 2020

Don’t Put your CX Strategy on Hold Because of COVID-19

The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure in order…
March 18, 2020

How is COVID-19 Affecting the Retail Industry?

This story is ongoing and all information is up-to-date as of March 17th, 2020. The information in this article does not apply to regions…
February 27, 2020

FREE EBOOK – How to Build a Customer Experience Strategy

How do you create an effective customer experience strategy? It’s definitely not a short-term plan. Building a CX strategy takes effective planning, management of…
February 14, 2020

4 Ways To Improve Experience and Retention In Your Coworking Space in 2020

We’ve come a long way from the standard 9–5 office job of the 20th century. Coworking spaces now allow employees to work anywhere, anytime,…