Liity seuraamme rentoon takkakeskusteluun kuulemaan, miten ja miksi Stockmann, yksi Suomen suurimmista vähittäiskaupan toimijoista, mittaa tunnekokemusta. Milloin? Tiistaina 29. maaliskuuta 2022 klo 16:00 Missä? Verkossa Kesto: 60 min
Emotions go beyond the willingness to promote and recommend as well as ease of use or doing business – CSAT, CES, NPS, etc are good
As a business owner, you might already be aware that customer emotions – be it indifference, joy, or dissatisfaction, have an impact on your business.
Customer Experience is one of the major factors that attracts or deters customers from your business. It has the potential to help your brand stand
What is brand equity? Why is it important for your business? What does CX have to do with it? Brand equity refers to the worth
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