Author: Evely Kaasiku

Evely is Feedbackly's Marketing Manager. She is responsible for all the communication at Feedbackly. She is a real queen of numbers and tables at her work. In her free time, she likes orienteering - running with a map and compass in forests around the world. In fact, she belongs among the best orienteers in the world.

September 7, 2021

Feedbackly + Salesforce: Make Upsell and Close More Deals, Automatically

In the customer experience niche, Salesforce has proven to be one of the very valuable tools. It helps companies manage their relationships with customers…

August 13, 2021

3 Ways to Improve Your eCommerce Customer Journey

When it comes to the realm of eCommerce, customers have so many choices. So, the decision to switch from one alternative to another can…

August 11, 2021

Free Webinar: How Winning Companies Turn Customer Experience Data Into Action

Recording now available! >> Enjoy your free recording here Measuring CX is more popular than ever, but only a few businesses are following the…

Free eBook: Emotional Value Index (EVI®) – The Next Big Thing in CX Since the NPS

We know CX matters when it comes to sales. Today, a whopping 46% of consumers say that customer experience is the main driver of…

Feedbackly + Microsoft Teams: Bring Customer Feedback Close to Your Colleagues

Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention…

The Future of CX in Retail: All You Need to Know to Be a Winner

If there’s one industry that was heavily disrupted during the pandemic, it is retail. Many retail businesses have lost while others have managed to…

Case Study: How IVALO.COM Doubled Its Customer Retention Rate in 6 Months

IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance…

How to Generate Sales Through Customer Feedback

In this digital age, when there are many online platforms for customers to review businesses, feedback can be both an asset and a liability….

FREE Webinar: What Actions Are CX Top Performers Taking To Succeed

Recording now available! >> Enjoy the recording of the webinar here Would you like to learn what the top performers do in the field…

3 Reasons Why You Should Invest in CX Courses

Professional CX courses are one of the best ways to understand CX and apply it to your business. You get the opportunity to learn…