December 10, 2021

Why and When You Should Consider CX Trainings

Does your organization need CX-oriented training? Is it really that important? Can’t you figure it out on your own? Well, the Future CX Outlook…
December 9, 2021

Free Webinar: What’s After NPS? Emotional Experience Is Dominating The CX Market

Recording now available! >> Enjoy your free recording here Technology is developing faster than ever before and this is one of the reasons why…
November 26, 2021

How to Improve Your Digital Customer Experience?

Digital Customer Experience refers to a customer’s overall perception of your business based on their interactions with your business on digital platforms. It can…
November 11, 2021

Why Should Your Business Measure Emotional Experience?

Emotions play a big part in our lives. Everything from relationships to day-to-day purchases is governed by emotions up to some extent.  Have you…
November 9, 2021

Ilmainen webinaari: Mitä NPS:n jälkeen? Tunnekokemus valtaa markkinoita suositteluindeksiltä

Webinaari saatavana nyt tallenteena! >> Katso ilmainen tallenne täältä Teknologian kehittyessä entistä nopeampaa, asiakaskokemuksesta ja sen johtamisesta on tullut tärkein pitkän aikavälin kilpailuetu, jota…
October 20, 2021

Most Common Pitfalls When Taking Action on CX Data

As a customer-centric business, you would already know that data is the way to enhance customer experience. But, if the actions you implemented based…
October 14, 2021

The Fundamentals of Turning CX Data into More Loyal Customers

Our previous article focused on generating leads and attracting new customers to your business using CX data. If you have achieved that, congratulations! Your…
October 12, 2021

Free Webinar: Spotting Opportunities From Positive And Negative Feedback

Recording now available! >> Enjoy your free recording here One of the biggest questions regarding the collection of customer feedback is: How can you…
October 11, 2021

The Fundamentals of Turning CX Data into More Leads and Customers

Whether you are a start-up or established business, attracting new leads and customers will remain a top priority in order to propel growth. But…
September 17, 2021

EVI vs. NPS – Which CX Metric is Better?

If you have implemented a CX strategy for your business, you would know that CX metrics are an important aspect of it. They help…