Welcome to Feedbackly blog!

Looking for a specific topic?

EVI survey for measuring Emotional Experience

Recording now available! >> Enjoy your free recording here Technology is developing faster than ever before and this is one of the …

Digital Customer Experience

Digital Customer Experience refers to a customer’s overall perception of your business based on their interactions with your business on digital platforms. …

Collecting customer feedback via mobile devices

Over the years, CX experts around the world have repeatedly emphasized the importance of adopting a multichannel program. Why? Because customers reach …

Measuring Emotional Experience

Emotions play a big part in our lives. Everything from relationships to day-to-day purchases is governed by emotions up to some extent.  …

EVI survey for measuring Emotional Experience

Webinaari saatavana nyt tallenteena! >> Katso ilmainen tallenne täältä Teknologian kehittyessä entistä nopeampaa, asiakaskokemuksesta ja sen johtamisesta on tullut tärkein pitkän aikavälin …

Customer Experience - happy customers

Ever since customer experience became the defining factor of customer behavior, B2C companies started to invest heavily in improving it. They realized …

Best CX tool for automotive industry

If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in …

Common pitfalls in CX

As a customer-centric business, you would already know that data is the way to enhance customer experience. But, if the actions you …

Good Customer Experience - happy and loyal customers

Our previous article focused on generating leads and attracting new customers to your business using CX data. If you have achieved that, …

Good Customer Experience means more sales

Recording now available! >> Enjoy your free recording here One of the biggest questions regarding the collection of customer feedback is: How …

Fundamentals of CX - happy customers

Whether you are a start-up or established business, attracting new leads and customers will remain a top priority in order to propel …

Customer Experience & checkout process

As customers, all of us, at some point in our life, have experienced at least one issue during checkout that either caused …

Resources

For current and future CX Superstars

Free eBook: Emotional Value Index (EVI®) - The next big thing in CX since the NPS
Free eBook

EVI® – The Next Big Thing in CX Since the NPS

All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.

Future CX Outlook Report

Global research

Future CX Outlook Report

An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.

Customer Journey Map Template

Free template

Customer Journey Map Template

Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.

© 2022