Welcome to Feedbackly blog!

This article clarifies what an upsell is and how you can utilize it to profit from anything your sell...or give away.

Today we have collected our first data from Mexico with our first customers and thus opened our Mexico operations.

There’s a lot of buzz right now around customer experience, but what are people really saying about it? By dedicating themselves to …

The day has come, we have launched a brand new Feedbackly!!  Finally the new software solutions is available for everyone just by singing up on …

All great sales representatives and marketing managers worth their salt know the significance of feedback and how it helps them with future sales.

Getting customers is hard so why not try to keep the current ones even longer? Keeping them should be easier than getting …

We are regularly asked what kind of website feedback we should be asking for in user surveys and polls. Our answer: it …

Whether your business is an online store or a storefront downtown, providing excellent motivation for your staff will determine if you succeed in the long run.

Most eCommerce sites are run by data and hard analytics based on what their visitors have done on the site. This is of course very important. However, have you ever thought that the behavioral side doesn't tell you everything?

Analyzing the qualitative feedback is truly a challenge. It is time consuming and given with the quantitative feedback, it has to be taken together with it, even while analyzing.

Data, data, data – it is all about data nowadays. Still too often we tend to forget that it is not about the data, …

In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.