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There’s a lot of buzz right now around customer experience, but what are people really saying about it? By dedicating themselves to …

The day has come, we have launched a brand new Feedbackly!!  Finally the new software solutions is available for everyone just by singing up on …

All great sales representatives and marketing managers worth their salt know the significance of feedback and how it helps them with future sales.

Getting customers is hard so why not try to keep the current ones even longer? Keeping them should be easier than getting …

We are regularly asked what kind of website feedback we should be asking for in user surveys and polls. Our answer: it …

Whether your business is an online store or a storefront downtown, providing excellent motivation for your staff will determine if you succeed in the long run.

Most eCommerce sites are run by data and hard analytics based on what their visitors have done on the site. This is of course very important. However, have you ever thought that the behavioral side doesn't tell you everything?

Analyzing the qualitative feedback is truly a challenge. It is time consuming and given with the quantitative feedback, it has to be taken together with it, even while analyzing.

Data, data, data – it is all about data nowadays. Still too often we tend to forget that it is not about the data, …

In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.

Planning and analyzing a customer satisfaction survey are two major aspects in your daily business. These two factors, when combined could substantially …

With Feedbackly, companies can gather feedback from their customers in all potential touch points from bricks-and-mortar stores to eCommerce sites and even email and SMS.

Resources

For current and future CX Superstars

Free eBook: Emotional Value Index (EVI®) - The next big thing in CX since the NPS
Free eBook

EVI® – The Next Big Thing in CX Since the NPS

All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.

Future CX Outlook Report

Global research

Future CX Outlook Report

An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.

Customer Journey Map Template

Free template

Customer Journey Map Template

Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.

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