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Meet Santiago Osorio, Feedbackly’s new Key Account Manager. Santiago has over 7 years of experience as a consultant, entrepreneur, and marketer in internationalization …

We get alot of feedback from our users who want to learn best practices for using the Feedbackly dashboard. We realize that …

Feedbackly allows you to configure automatic email notifications which can be triggered by the feedback you receive. This means that you can …

A useful feature in Feedbackly is adding metadata to the feedback you collect. This enables you to segment feedback, identify users with …

With Feedbackly, you can create surveys using any one of our 8 question types. One of the most useful and versatile types …

Some of the most requested features from our users relate to managing statistics and adding more functionality to add statistical significance to …

There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate …

Feedbackly offers a one-stop solution for larger enterprise customers who want a hassle-free solution to their customer feedback strategy. Feedbackly provides industry-leading …

The biggest mistake that a customer service manager can make is assuming that anecdotal evidence is sufficient in properly identifying the overall …

One of the hardest things to obtain from the company’s perspective is useful customer feedback. Yet, customers are often only too eager …

The single most important reason new products and services frequently fail to find massive commercial success is the misunderstanding of the core difference between innovation and invention.

As you may know, Feedbackly’s survey editor allows you to create an ‘upsell’ question type which is mainly used to collect customer …

Resources

For current and future CX Superstars

Free eBook: Emotional Value Index (EVI®) - The next big thing in CX since the NPS
Free eBook

EVI® – The Next Big Thing in CX Since the NPS

All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.

Future CX Outlook Report

Global research

Future CX Outlook Report

An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.

Customer Journey Map Template

Free template

Customer Journey Map Template

Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.

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