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Over the past few decades, there has been research at length about the value of optimizing your customer touch points and how important it is to get your customer - facing workers the tools and information they need to provide a better customer experience.

It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this art. One of the most common mistakes we see is only focusing on negative feedback or detractors in the Net Promoter Score terminology.

Feedbackly users are most shocked at the fact that ALL question types are available to our Free-plan users.

Our platform allows for many different workflows depending on the way you prefer to work. Read on below for some best practices that we have found after analyzing millions of customer feedback responses.

There are so many different customer survey creation platforms available today, so why choose Feedbackly? In short, there is nothing seriously wrong …

When Feedbackly was initially built the founders knew they wanted to grow and flourish the company in a very open way. We …

According to an urban dictionary “A partner in crime” is defined as good friends who get in trouble together or get each other …

When it comes to measuring Customer Experience (CX), it’s important to choose a metric that can be applied throughout the customer journey …

If you want to build a customer experience strategy, it needs to be built on strong foundations which are robust enough to …

Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent up sell.

This article clarifies what an upsell is and how you can utilize it to profit from anything your sell...or give away.

Today we have collected our first data from Mexico with our first customers and thus opened our Mexico operations.

Resources

For current and future CX Superstars

Free eBook: Emotional Value Index (EVI®) - The next big thing in CX since the NPS
Free eBook

EVI® – The Next Big Thing in CX Since the NPS

All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.

Future CX Outlook Report

Global research

Future CX Outlook Report

An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.

Customer Journey Map Template

Free template

Customer Journey Map Template

Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.

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