As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials….
Do you know when your customer leaves satisfied or when there is a high risk that the negative feedback starts to spread on social…
What is 360-degree feedback? 360-degree feedback is a tested method of improving productivity and job satisfaction. Responses to a questionnaire usually provided via the…
Measuring total customer experiences from all touch points, rather than “assuming customer satisfaction” and sharing this information company-wide allows you to implement and execute upon strategies for future success.
More organizations are utilizing online surveys as a method of capturing satisfaction feedback from their customers. Propels in innovation in the course of recent…
We are not the kings of our customers anymore. The tables have turned and nowadays the customer decides how to communicate with the companies…
It is always the hardest part is to get started! For that reason we have put you together a cheat list to start! Here…
