When you create your first survey with Feedbackly, you have the option to choose from 8 different question types so you can most accurately collect customer responses. You can add as many questions as you’d like and in any order. Feedbackly users are most shocked at the fact that ALL question types are available to our Free-plan users.
The standard question to gauge your customer’s level of satisfaction. These results can be viewed in your dashboard as qualitative data or converted into quantitative data for more concrete analysis.
2. Net Promoter Score
NPS is a standard method of measuring customer satisfaction which categorizes customers into ‘promoters’, ‘neutral’, or ‘detractors’. Analyse your results in the Feedbackly dashboard to truly understand your overall customer satisfaction.
3. Word Choices
A simple yet powerful question type. You can create preset responses for the user to select from.
4. Open Question
Open questions are very useful in collecting longer, more meaningful qualitative feedback. The response rate for these questions is lower than the smileys, for example, however the insight collected from one of these questions is often more useful.
Sliders are useful when you want your customers to rate an aspect(s) of your business or event from 1-10. You can add up to four sliders in one question, meaning that you can collect customer satisfaction levels on up to 4 areas of your business at once.
You can add up to 10 images at a time depending on the channel you publish your survey on. Images can be used to when a visual aid is needed. You may want to ask customers what their preferred location is, and have images of each store with the name underneath.
If you want to create a checklist where a customer can select more than one option, use a form.
The upsell question type is the most important aspect of Feedbackly if you are looking to boost your sales with customer feedback. Use this question to collect customer emails (This has around a 40% response rate due to our iPhone giveaway). Then use these emails to send additional offers to customers based on what kind of feedback they give. For example, if a customer leaves poor feedback and also leaves their email, you can set an automated offer to go to their inbox with a code for 15% off their next purchase.
[maxbutton id=”1″ url=”https://www.feedbackly.com/” text=”Learn more” ]
Jaakko is an award-winning CX professional and entrepreneur at Feedbackly, founder and community professional at the biggest entrepreneurial digital community in Finland – Yrittäjä.io. He is a notorious keynote speaker from entrepreneurial stories to day to day human communications and customer experiences.