Net Promoter Score (NPS) is one of the most popular CX metrics used for gathering feedback and gauging customer loyalty. But, understanding …
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A customer journey is not just an event of transactions. It is a much more meaningful interaction that can foster a deeper …
“Let’s not forget that the little emotions are the great captains of our lives, and we obey them without realizing it.” True …
The Finnish clothing store chain Kekäle wants to differentiate itself from competitors by offering customers the best emotional experience in the industry, …
Join us to learn what top performers in Customer Experience do differently that sets them ahead of the competition. Ever wondered what …
Last year was tough on many businesses, and with the global economy still limping, the challenges will continue this year to some …
An excellent customer experience is often a result of excellent employee experience. After all, it’s not easy to keep your customers happy …
As a CX professional or a business owner, you might already know that actual customer behavior often digresses from the notion of …
In the EU-funded EU Music 360 study, the effects of music on customer and employee experience in the retail sector in Finland …
As one of the top CX trends for this year, there’s no doubt that Artificial Intelligence (AI) will be a game-changer in …
A business thrives on understanding and catering to its customers’ expectations, and data is an essential tool for this purpose. However, as …
There’s no doubt that Customer Experience (CX) in 2024 is going to be ripe with some new changes and challenges, especially within …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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