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Black Friday sales

Black Friday is known for one-time purchases. Join this webinar to learn how to turn your one-time buyers into loyal customers!  Black …

CX Academy course

From influencing impulsive purchases to building loyalty, CX can be a transformative strategy for your brand’s success. But, reaping the full benefits …

Analyzing data

Net Promoter Score (NPS) is a CX metric designed to measure customer loyalty through their likeliness to promote the business to others. …

Measuring customer experience KPIs

Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer …

Purchase payment

For a business, there’s nothing more eye-candy than seeing customers flock to your store, admire your products, and go back with their …

CX readiness

Join this CXforum webinar to find out how your organization can engage all the stakeholders of a CX program and how to …

Customer experience trends

Customer experience is paramount for a brand’s growth and success. It helps you differentiate your product or service from the rest. Businesses …

Customer emotions

“Sell the sizzle, not the steak.” As the old saying goes, the best way to promote a product is by showing customers …

Customer survey - emotional experience

Delivering an exceptional customer experience from day one is a deluded theory. It’s impossible. If you look at Google’s first appearance on the …

Additional sales

Customer loyalty is a marker of a good customer experience. A loyal customer implies a happy customer. A report on CX trends …

Customer experience analytics

Ah, the NPS! The celebrated KPI was considered phenomenal when it first arrived decades ago. You might be familiar with it too.  …

NPS customer feedback survey example

From time to time our customers and people ask me what is the thing that makes you different and better for your …

Resources

For current and future CX Superstars

Free eBook: Emotional Value Index (EVI®) - The next big thing in CX since the NPS
Free eBook

EVI® – The Next Big Thing in CX Since the NPS

All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.

Future CX Outlook Report

Global research

Future CX Outlook Report

An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.

Customer Journey Map Template

Free template

Customer Journey Map Template

Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.

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