The ultimate motive of any business is to have a strong customer base that helps it grow, thrive, and compete in the market efficiently….
Many of our previous articles discussed the customer journey mapping and its importance to understand the customer-brand rapport and improve customer experience accordingly. The…
To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good…
Not many customers prefer to spend a great deal of time answering long surveys. This is why microsurveys have become very popular. Microsurveys, as…
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and not without a reason….
SMEs are upcoming enterprises that have a long journey ahead of them. With many competitors in the market and limited resources at their disposal,…
Your customers are the reason for the existence of your business as well as its success. So, providing an excellent customer experience should be…
Just some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? Well, that…
In our previous post, we addressed the importance of mapping out the customer journey(s) of your business in order to understand your customers and…
If businesses want to provide a stellar customer experience, they have to understand the customer journey of their clients first. Jaakko Männistö, in his…
