Feedbackly Is Getting Its Biggest Update Ever
Your customers expect high quality service – that much is not new. What is new is that they are now expecting highly customized service..
How AI is Revolutionising Customer Experience
Experts predict that as early as 2020, close to 85% of customer service interactions will be automated. As artificial intelligence (AI) is slowly..
Keeping Up With the Latest Technology to Improve Customer Service
The rapid growth of digital innovation has not only impacted the customer experience, it has also changed customer expectations. This is reflected in a..
FREE TEMPLATE – Customer Journey Map Template for Retail
Your customer’s journey is always unique from other companies and A customer journey map is like a puzzle. Every touchpoint slots into your customer..
FREE TEMPLATE – Download Our Free Customer Journey Map Template for eCommerce Companies
A customer journey map is like a puzzle. For eCommerce, this puzzle can be very complex or it can be very straight forward –..
Feedbackly – Where it all began
Happiness is a core aspect of human existence. Everyone is in the pursuit of happiness from the moment they take their first steps. But we..
Feedbackly partners with Owen CX to offer Net Promoter® Masterclass and Customer Experience Training Programs
New Online Training Developed by Thought Leader Owen CX Offers 11 Core Models and Toolsets to Prepare Organizations for Success in a Digital Age..
ROI of customer experience
One of the great dilemmas of building a successful company is knowing that your customer experience strategy is important, but not having the numbers..
Customer experience trends for 2019 – Customer journey reborn
Customer journey will be reborn and start breaking down silos By now, the concept of customer journey has been known for a quite some..