Join our webinar with Zendesk to learn how companies can build stronger customer relationships and drive growth with the help of customer emotion data!
Date: Wednesday, May 3
Time: 12 PM BST (UTC +1) / 2 PM EEST (UTC +3)
Running time: 45 min
The power of emotions can’t be denied. A study by Harvard shows that 95% of purchase decisions are emotional. Research by Motista shows that customers who feel emotionally connected to a brand have a 306% higher lifetime value.
Understanding and measuring customer emotions has become essential for companies to stay ahead of the competition. It is a trend that has arrived to stay.
To help our customers and friends stay ahead of the competition, we’re thrilled to announce our upcoming webinar collaboration with Zendesk, an award-winning customer service software.
On May 3rd, Kristian Stolt, COO of Feedbackly, and Robert Wiesemborski, Customer Success Manager of Zendesk will share with you the best practices for leveraging customer emotion data to help your business to build stronger relationships with customers, improve customer experience, and drive growth.
In this webinar you will learn:
- Why measuring customer emotions is a must
- How to capture customer emotions throughout a journey
- How AI can help the process of gathering and leveraging the customer’s emotional data
- How to leverage emotional data into business value
About the speakers
COO at Feedbackly
Kristian is the COO of Feedbackly and one of the head coaches of the CX Academy. Kristian and his team have helped many industry leaders across the world succeed with their CX programs and become CX front-runners. Among the many, they have helped Stockmann, the City of Helsinki, Merck, Innovasport, the Australian Government, Banregio.
Customer Success Manager at Zendesk
Robert is working as Customer Success Manager at Zendesk and is covering a portfolio in Denmark, Sweden, Norway, Iceland, and Finland. In that role, he is responsible for ensuring that his customers have a great experience working with Zendesk, as well as supporting his customers to create a smooth and seamless CX for their end clients. As an advocate for new technology, he likes to stay up-to-date with the newest trends and innovations around customer service.