Join this CXforum webinar to find out how your organization can engage all the stakeholders of a CX program and how to tackle all the problems throughout the journey.
Measuring customer experience is more popular than ever and not without a reason. In the quick pace of technological development, only a very few companies can compete purely based on technology and ignore the customer. Customer experience is the new competitive edge that makes it or breaks it. If you’re reading this, you likely agree.
You also understand that Customer Experience has to be on the map of everyone in the organization. This said CX is always a change program for the entire company. But the problem is how to push that program through. You have tens or even hundreds of stakeholders to convince and change.
At this webinar, Jaakko Männistö and Kristian Stolt will offer you tools to solve it in your organization.
Enjoy your free recording here to find out how your organization can push the CX program through and how to tackle all the problems throughout the journey.
In this webinar you will learn:
- Where does your organization need to be to tackle the organization-wide engagement question
- Who to convince and how to sell the benefits of CX to other entities of the organization
- How do you engage all the stakeholders
- How to set up a CX program and process for change
- What are the most common pitfalls to avoid
Date: Wednesday, August 31st
Time: 9 AM EST (UTC -4)/4 PM EEST (UTC +3)
Running time: 45 min
Can’t join in real-time? No worries, sign up and you’ll receive a recording afterward!
About the speakers:
CX Academy coach, COO @ Feedbackly
Kristian is the COO of Feedbackly and one of the head coaches of the CX Academy. Kristian and his team have helped many industry leaders across the world succeed with their CX programs and become CX front-runners. Among the many, they have helped the City of Helsinki, Merck, Innovasport, the Australian Government, and Banregio.
Awarded CX leader, Founder, Researcher, CEO @ Feedbackly
Jaakko is a startup entrepreneur and an internationally awarded CX professional. Jaakko is the founder and CEO of Feedbackly, co-founder of CX Academy and CXforum, and the author of the CX handbook The Journey. He also is one of the developers of the Emotional Value Index (EVI®) measurement framework and a global front-runner in Emotional Experience.