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Net Promoter Score (NPS) is a CX metric designed to measure customer loyalty through their likeliness to promote the business to others. …

Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer …

For a business, there’s nothing more eye-candy than seeing customers flock to your store, admire your products, and go back with their …

Join this CXforum webinar to find out how your organization can engage all the stakeholders of a CX program and how to …

Customer experience is paramount for a brand’s growth and success. It helps you differentiate your product or service from the rest. Businesses …

Emotions are the key drivers that ultimately determine whether we buy or not. Everything from customer satisfaction to the willingness to recommend …

“Sell the sizzle, not the steak.” As the old saying goes, the best way to promote a product is by showing customers …

Delivering an exceptional customer experience from day one is a deluded theory. It’s impossible. If you look at Google’s first appearance on the …

Customer loyalty is a marker of a good customer experience. A loyal customer implies a happy customer. A report on CX trends …

Ah, the NPS! The celebrated KPI was considered phenomenal when it first arrived decades ago. You might be familiar with it too.  …

From time to time our customers and people ask me what is the thing that makes you different and better for your …

Customer feedback helps businesses view their brand from a customer’s perspective. You get a better understanding of the strengths and pain points …