The Main CX Terms that You Should Know
Although Customer Experience (CX) is a mature concept, it’s recognition as a standalone field with separate strategies and practices is relatively new to the..
The Exponential Growth of Ecommerce
There’s no doubt that the field of eCommerce is growing at an unprecedented rate at present, with more and more startups kickstarting their entrepreneurial..
CX as an Opportunity on the Markets
Although CX has been repeatedly indicated as a top priority in the business industry at present, the statistics present a different story. While companies..
5 Key Steps When Approaching CX in Retail
If you are in retail, you are in the front-end of the business industry –the closest to customers. But, then again, you are not..
Free Webinar: Leaders, how to use CX strategies to your advantage during times of crisis?
Free Webinar: Leaders, how to use CX strategies to your advantage during times of crisis? We are continuing our customer experience webinar series on..
Digital Changes in CX after Covid-19
The global pandemic, COVID-19 has subjected global activities to a lot of changes. As businesses are beginning to brace the new normal, it’s important..
CX in Pharmaceutical Industry
As an indispensable component of the health sector, the cus is rapidly developing with the advancements of technology. With the growth, pharmaceutical companies are..
The Transition from Products to Experiences in CX
A decade or two ago, customers were hunting for fabulous products. But, it’s no longer the case. Today, they look for unique experiences and..
How CX Can Benefit Insurance Companies
Customer Experience (CX) has begun to impact more and more industries as of recently, and insurance is one of them. As an industry that..