• Contact us
  • Help Center
  • Log in
Feedbackly
OPEN MENUCLOSE MENU
  • Why Feedbackly?
    • Software
      • Features
      • Customer Journey Automation
    • Solutions
      • Professional Services
      • Banking & Insurance
      • eCommerce
      • Retail
      • Employee Experience
      • Citizen Experience
    • Integrations
    • Compare Us
  • Learn
    • Resources
    • CX Academy
    • Blog
    • Calculators
      • Feedbackly ROI Calculator
      • Net Promoter Score® Calculator
    • Help Center
  • Customers
  • Pricing
  • Request a demo

Author: Ida Salonen

Ida Salonen is Feedbackly's Customer Success Manager. She's an energetic team player with a curiosity for researching and writing about CX and EX. She's responsible for ensuring that Feedbackly's customers have everything they need to create winning experience strategies.
March 31, 2021

Feedbackly Product Update: March 30, 2021

We are excited to announce that we have again done a bunch of new product updates. All with the aim to improve your experience…


March 30, 2021

How to calculate Emotional Value Index™ (EVI™)

Emotions have been taking over marketing and the position to be the main driver of our purchase behavior during the past decade rapidly. Today,…


March 28, 2021

How to measure Emotional Experience

One of the biggest mistakes measuring CX I run with our clients and also companies, in general, is that business people think that “NPS…


March 22, 2021

How to Attract More Customers with Better CX?

The ultimate motive of any business is to have a strong customer base that helps it grow, thrive, and compete in the market efficiently….


March 10, 2021

How to Get Started with Customer Journey Mapping?

Many of our previous articles discussed the customer journey mapping and its importance to understand the customer-brand rapport and improve customer experience accordingly. The…


March 8, 2021

Emotional Experience – The Next Big Thing In CX Since The NPS

To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good…


March 4, 2021

5 Must-Know Points When Using Microsurveys

Not many customers prefer to spend a great deal of time answering long surveys. This is why microsurveys have become very popular. Microsurveys, as…


March 3, 2021

FREE Webinar: Emotional Experience – A New Way To Measure Your CX

Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and not without a reason….


February 26, 2021

Customer Experience Strategy Guidelines for an SME

SMEs are upcoming enterprises that have a long journey ahead of them. With many competitors in the market and limited resources at their disposal,…


February 23, 2021

All you need to know about CSAT (Customer Satisfaction Survey)

Your customers are the reason for the existence of your business as well as its success. So, providing an excellent customer experience should be…


Search

Follow us:

  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • LinkedIn

Like staying up to date with CX news?

Subscribe for blog newsletter.

Recent Posts

  • How to Retain More Customers with Better CX?
    April 6, 2021
  • Feedbackly Product Update: March 30, 2021
    March 31, 2021
  • How to calculate Emotional Value Index™ (EVI™)
    March 30, 2021
  • How to measure Emotional Experience
    March 28, 2021
  • How to Attract More Customers with Better CX?
    March 22, 2021
  • 1
  • 2
  • 3
  • …
  • 17
  • Next Page »

Follow Us

  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • LinkedIn

Get the latest CX news


Heap | Mobile and Web Analytics

Company

Contact

About us

Careers

Partners

Blog

Customers

Privacy policy & GDPR

Product

Product

Customer Journey

Retail

eCommerce

CX Resources

Support

Get Feedbackly

Log in

Sign up

CX Academy

Download app

eCommerce demo

Book a demo




© 2019