July 19, 2021

Understanding Your Customer Journey Solves Problems Before They Arise

We are going to start with a typical scenario today. You receive negative feedback from customers complaining about your delayed delivery service. For businesses,…
July 16, 2021

The Undeniable Link between Customer Experience and Employee Experience

In an era where customer experience is a key determinant in building a firm’s success and boosting growth, businesses are on the constant lookout…
June 7, 2021

The Future of CX in Retail: All You Need to Know to Be a Winner

If there’s one industry that was heavily disrupted during the pandemic, it is retail. Many retail businesses have lost while others have managed to…
May 28, 2021

Case Study: How IVALO.COM Doubled Its Customer Retention Rate in 6 Months

IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance…

How to Generate Sales Through Customer Feedback

In this digital age, when there are many online platforms for customers to review businesses, feedback can be both an asset and a liability….
May 20, 2021

4 Reasons Why Customer Experience Programs Fail

Are you disappointed in your CX program because it hasn’t been able to deliver the expected results? It could even be frustrating, especially if…
May 11, 2021

3 Must-know Principles about Timing of Feedback Surveys

Feedback surveys are important resources that help businesses assess the quality and success of their Customer Experience (CX) program. But, you cannot use all…
May 5, 2021

How CX Impacts Your Business Revenue

Statistics show that companies with a CX-centric mindset drive higher revenue of 4-8% than their counterparts. There are many more studies that prove customer…
April 29, 2021

When NPS is the Wrong Metric to Measure

Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others. The concept first appeared in 2003 in the…
April 19, 2021

How to Identify Action Points from Customer Feedback?

Customer feedback is one of the best resources for a business to fine-tune its Customer Experience (CX) program as it directly projects what customers…