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There’s nothing more disappointing than a customer abandoning their shopping cart. You invest so much into attracting them to your business. But …

At Feedbackly, we constantly educate our audience on the importance of CX and the many benefits it brings to a business. Now …

Feedback is an important resource for businesses to identify their position in the market, the health of their conversion rates, and, most …

When it comes to the realm of eCommerce, customers have so many choices. So, the decision to switch from one alternative to …

Recording now available! >> Enjoy your free recording here Measuring CX is more popular than ever, but only a few businesses are …

Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, …

We are going to start with a typical scenario today. You receive negative feedback from customers complaining about your delayed delivery service. …

In an era where customer experience is a key determinant in building a firm’s success and boosting growth, businesses are on the …

If there’s one industry that was heavily disrupted during the pandemic, it is retail. Many retail businesses have lost while others have …

IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had …

In this digital age, when there are many online platforms for customers to review businesses, feedback can be both an asset and …

Are you disappointed in your CX program because it hasn’t been able to deliver the expected results? It could even be frustrating, …