What should you ask from your potential customers online?
We are regularly asked what kind of website feedback we should be asking for in user surveys and polls. Our answer: it differs. The..
How To Reward Your Staff For Improved Customer Experience
Whether your business is an online store or a storefront downtown, providing excellent motivation for your staff will determine if you succeed in the long run.
More sales with feedback in eCommerce?
Most eCommerce sites are run by data and hard analytics based on what their visitors have done on the site. This is of course very important. However, have you ever thought that the behavioral side doesn’t tell you everything?
How to analyze open and qualitative feedback?
Analyzing the qualitative feedback is truly a challenge. It is time consuming and given with the quantitative feedback, it has to be taken together with it, even while analyzing.
The importance of qualitative customer feedback in eCommerce
Data, data, data – it is all about data nowadays. Still too often we tend to forget that it is not about the data, it is..
What is Net Promoter Score (NPS)?
In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.
Planning and Analyzing Customer Satisfaction Surveys 101
Planning and analyzing a customer satisfaction survey are two major aspects in your daily business. These two factors, when combined could substantially contribute to..
Grow sales with multichannel feedback measurement
With Feedbackly, companies can gather feedback from their customers in all potential touch points from bricks-and-mortar stores to eCommerce sites and even email and SMS.
CX Academy 3
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials...