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Emotional Value Index (EVI®) is a CX KPI designed to measure emotional experience. It tries to capture customers’ emotional engagement with the brand as they go through different stages of the customer journey. In this regard, emotional experience is customer experience evaluated using emotions.

Feedbackly helps businesses optimize their customer experience through feedback. We aim to make the process of feedback collection and management easy and …

Emotional Value Index (EVI®) is a relatively new KPI to hit the CX industry in recent times. But, it is quickly becoming …

Selecting the right CX software for your business is quite a task. With so many options available in the market and different …

EVI® is a CX metric designed to measure customers’ emotional experience with the brand. It is a KPI that helps you track, …

Recording now available! >> Enjoy your free recording here Join our chat with Jaakko Männistö and use a chance to ask any …

If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with …

You might be familiar with the benefits of collecting customer feedback and how to do it using numerous channels and KPI surveys. …

Lately, there’s a lot of priority given to customer emotions in the field of customer experience. Brands that are in the know …

How many impulsive purchases can you recount as a customer? What led you to buy those goods that you didn’t intend to …

Black Friday is known for one-time purchases. Join this webinar to learn how to turn your one-time buyers into loyal customers!  Black …

From influencing impulsive purchases to building loyalty, CX can be a transformative strategy for your brand’s success. But, reaping the full benefits …