Improving customer experience is fast becoming one of the most important strategies for businesses. In fact, Gartner reported that: “By 2018, more …
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“Would I like to win a new iPhone? Of course I would” Is there any other answer to this question really? When …
Feedbackly is an all-in-one customer feedback tool designed to auto-measure your entire customer journey and is the only multichannel feedback platform with in-built sales and marketing tools. We believe that listening to customers should …
The Feedbackly Terminal is a sophisticated iPad based device that is currently being used in over 300 customer locations, collecting valuable customer …
At Feedbackly we strongly believe that to be the best in your industry, you must consistently listen to your customers and make …
After a much needed update, the new Feedbackly website has launched! It includes a new aesthetic, easier signup, and easier to understand …
2017 has drawn to a close, a brand new year is upon us and so it’s about time we started to look …
Feedbackly offers a truly a worldwide service for our customers. After launching our subscription service last year, we are very proud to …
You asked for it, so we made it! It’s as simple as that. Many of our users have been requesting a way …
Christmas is just a week away and we here at Feedbackly couldn’t be more excited! Christmas lights are glowing at every street …
A week of hard work under the sun… At Feedbackly’s Helsinki HQ, we are strangers to the sun. That’s why we like …
Meet Santiago Osorio, Feedbackly’s new Key Account Manager. Santiago has over 7 years of experience as a consultant, entrepreneur, and marketer in internationalization …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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