In our previous post, we addressed the importance of mapping out the customer journey(s) of your business in order to understand your …
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If businesses want to provide a stellar customer experience, they have to understand the customer journey of their clients first. Jaakko Männistö, …
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and, if you’re …
Does your business invest in CX? Every year hundreds of CX and marketing professionals like you take the survey to help the …
From time to time our customers and people ask me what is the thing that makes you different and better for your …
As a startup owner, you would have to wear many hats, bearing many responsibilities. So, when someone brings up the topic of …
Here at Feedbackly, we specialize in automating collecting customer feedback data and making it to good use. This way we are also …
Despite its popularity, many assume Customer Experience (CX) as a superfluous strategy only meant for companies that can afford quality resources and …
As a CX professional, you would be aware that customer experience is an indispensable aspect of an organization. But, if the upper …
The eCommerce industry experienced a massive surge in sales during the pandemic when their brick-and-mortar rivals had to shut down. It will …
The concept of Customer Experience (CX) and its importance has always lingered around, but its popularity in the business arena arose in …
Placing the customer at the heart of your business is easier said than done. If you are to tap the true sentiments …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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