June 12, 2016

CX Academy 1

As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials...

June 6, 2016

Increase your sales by listening to your customers

Do you know when your customer leaves satisfied or when there is a high risk that the negative feedback starts to spread on social..

June 3, 2016

Your customers are important, but so are your employees!

What is 360-degree feedback? 360-degree feedback is a tested method of improving productivity and job satisfaction. Responses to a questionnaire usually provided via the..

May 23, 2016

3 tips on how to improve your customer feedback measurement

Measuring total customer experiences from all touch points, rather than “assuming customer satisfaction” and sharing this information company-wide allows you to implement and execute upon strategies for future success.

May 17, 2016

Why is it important to measure customer satisfaction?

More organizations are utilizing online surveys as a method of capturing satisfaction feedback from their customers. Propels in innovation in the course of recent..

May 6, 2016

How to save up to 4k€ on your analytics cost per year?

We are not the kings of our customers anymore. The tables have turned and nowadays the customer decides how to communicate with the companies..

March 1, 2016

Feedbackly Has Received Leverage From The EU

Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent up sell. With Feedbackly, companies can..

February 16, 2016

How To Get Started With Your CX Measurement In Multichannel

It is always the hardest part is to get started! For that reason we have put you together a cheat list to start! Here..