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If you are in retail, you are in the front-end of the business industry –the closest to customers. But, then again, you …

The global pandemic, COVID-19 has subjected global activities to a lot of changes. As businesses are beginning to brace the new normal, …

As an indispensable component of the health sector, the cus is rapidly developing with the advancements of technology. With the growth, pharmaceutical …

A decade or two ago, customers were hunting for fabulous products. But, it’s no longer the case. Today, they look for unique …

Customer Experience (CX) has begun to impact more and more industries as of recently, and insurance is one of them. As an …

Every business is a customer-centric business because every corporation functions with the aim of serving the customer. But, how well does the …

Mapping the customer journey is a key element in every Customer Experience (CX) strategy across all industries. Essentially, a customer journey outlines …

Running a service business in a competitive arena is not easy, and you have to utilize every measure possible to generate sales …

The retail industry can massively gain from customer experience because of its close-bound relationship with customers. This is especially true for stores …

While the eCommerce industry has definitely gained momentum over the past decade, it still has a long way to go. It is …

Social media has proven to be a powerful and indispensable tool for businesses at present. It has changed the conventional ways through …

An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay …