Do you understand the KPIs that you’re measuring? Think about that question for a few seconds. Most people would answer, “Yes of …
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Net Promoter Score® (NPS) is an industry standard for the customer experience industry. It’s as simple as subtracting the percentage of detractors …
How do you create an effective customer experience strategy? It’s definitely not a short-term plan. Building a CX strategy takes effective planning, …
We’ve recently launched CX Academy, our 8-part CX certification course aimed at giving you a crash course in the basics of building …
Customer experience (CX) and employee experience (EX) go hand in hand. It’s a classic ‘chicken or the egg?’ scenario, and it’s still …
We’ve come a long way from the standard 9–5 office job of the 20th century. Coworking spaces now allow employees to work …
It should come as no surprise that the world of customer experience is in a constant state of change. Some ideas become …
There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re …
It has become a tradition for us to map out the coming year from the perspective of customer experience trends. In 2020, …
Changes in technology have created a new business ecosystem where the most successful businesses are growing a lot faster than ever before. …
Every company wants to be showered with praise. Feedback is an essential part of modern business. Having a majority of good reviews …
If you’ve been following our blog in the last few weeks, you’ll know that today is the day. Feedbackly has received its …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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