Why Is CX Important for Startups?
Evely Kaasiku
January 28, 2021
As a startup owner, you would have to wear many hats, bearing many responsibilities. So, when someone brings up the topic of CX management, you
The 3 Steps for Building a Working CX Strategy for Your eCommerce
Evely Kaasiku
December 30, 2020
The eCommerce industry experienced a massive surge in sales during the pandemic when their brick-and-mortar rivals had to shut down. It will continue to dominate
Who Should Be Responsible for Your Customer Experience?
Evely Kaasiku
December 16, 2020
The concept of Customer Experience (CX) and its importance has always lingered around, but its popularity in the business arena arose in the recent past.
10 Top Customer Satisfaction Survey Questions
Evely Kaasiku
December 2, 2020
Customer Satisfaction Score (CSAT) is an indispensable CX metric for businesses that focus on keeping their customers delighted all the time. While CSAT is a
FREE Webinar: 7 Steps On How To Build A Successful CX Program
Evely Kaasiku
December 1, 2020
Recording now available! We all understand that the customer needs to be at the center of any successful company’s strategy. But making it happen
The Future of B2C: What Consumer-Facing Firms Must Know
Evely Kaasiku
November 17, 2020
For businesses, every purchase is a vote from their customers, endorsing their brand and products. Therefore, customers have always been and will always be the
Top 3 Features of Feedbackly That Our Customers Love
Evely Kaasiku
November 5, 2020
Ever since Feedbackly was introduced in 2012, it has become a transformative platform, helping businesses to thrive in the market and grow with valuable customer
FREE eBook: How to Select the Best CX Tool for Your Company
Evely Kaasiku
October 14, 2020
You’ve taken the first step by becoming aware of the need for the right CX solution. Now the next step, the most crucial, is deciding
7 Ways to Improve Your Virtual Meetings
Evely Kaasiku
April 15, 2020
During the past few weeks, remote work has increased rapidly as people have had to switch to working from their homes. Many of the largest
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