What is Net Promoter Score (NPS)?
Jaakko Männistö
August 12, 2016
In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.
Planning and Analyzing Customer Satisfaction Surveys 101
Jaakko Männistö
July 1, 2016
Planning and analyzing a customer satisfaction survey are two major aspects in your daily business. These two factors, when combined could substantially contribute to the
Grow sales with multichannel feedback measurement
Jaakko Männistö
June 23, 2016
With Feedbackly, companies can gather feedback from their customers in all potential touch points from bricks-and-mortar stores to eCommerce sites and even email and SMS.
Increase your sales by listening to your customers
Jaakko Männistö
June 6, 2016
Do you know when your customer leaves satisfied or when there is a high risk that the negative feedback starts to spread on social media?
Why is it important to measure customer satisfaction?
Jaakko Männistö
May 17, 2016
More organizations are utilizing online surveys as a method of capturing satisfaction feedback from their customers. Propels in innovation in the course of recent years
How to save up to 4k€ on your analytics cost per year?
Jaakko Männistö
May 6, 2016
We are not the kings of our customers anymore. The tables have turned and nowadays the customer decides how to communicate with the companies and
How To Get Started With Your CX Measurement In Multichannel
Jaakko Männistö
February 16, 2016
It is always the hardest part is to get started! For that reason we have put you together a cheat list to start! Here you
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