How to measure Emotional Experience
Jaakko Männistö
March 28, 2021
One of the biggest mistakes measuring CX I run with our clients and also companies, in general, is that business people think that “NPS is
Emotional Experience – The Next Big Thing In CX Since The NPS
Jaakko Männistö
March 8, 2021
To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good thing.
5 Must-Know Points When Using Microsurveys
Ida Salonen
March 4, 2021
Not many customers prefer to spend a great deal of time answering long surveys. This is why microsurveys have become very popular. Microsurveys, as the
FREE Webinar: Emotional Experience – A New Way To Measure Your CX
Evely Kaasiku
March 3, 2021
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and not without a reason. In
Feedbackly Receives Leverage From The EU
Jaakko Männistö
March 1, 2021
Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent upsell. With Feedbackly, companies can gather
FREE Webinar: Putting Your Customer Experience Data Into Action – A Step-By-Step Recipe For Success
Evely Kaasiku
February 9, 2021
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and, if you’re reading this, you
10 Top Customer Satisfaction Survey Questions
Evely Kaasiku
December 2, 2020
Customer Satisfaction Score (CSAT) is an indispensable CX metric for businesses that focus on keeping their customers delighted all the time. While CSAT is a
5 Ways To Boost CX Using Customer Journey Maps
Jaakko Männistö
April 24, 2018
Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor the
Use Feedback To Boost Your Employee Experience
Jaakko Männistö
February 8, 2018
Improving customer experience is fast becoming one of the most important strategies for businesses. In fact, Gartner reported that: “By 2018, more than 50% of
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