One of the hardest things to obtain from the company’s perspective is useful customer feedback. Yet, customers are often only too eager to provide you
As you may know, Feedbackly’s survey editor allows you to create an ‘upsell’ question type which is mainly used to collect customer emails for the
Feedbackly users are most shocked at the fact that ALL question types are available to our Free-plan users.
Our platform allows for many different workflows depending on the way you prefer to work. Read on below for some best practices that we have found after analyzing millions of customer feedback responses.
If you want to build a customer experience strategy, it needs to be built on strong foundations which are robust enough to evolve and change
Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent up sell.
We are regularly asked what kind of website feedback we should be asking for in user surveys and polls. Our answer: it differs. The website
Analyzing the qualitative feedback is truly a challenge. It is time consuming and given with the quantitative feedback, it has to be taken together with it, even while analyzing.
In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.
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