Very often people come to ask me: “Okay I get it, it is feedback and it is important! But what exactly you guys do?” Feedbackly is the only software tool that you can use to collect and manage multichannel customer feedback and data to grow sales. With Feedbackly, companies can gather feedback from their customers in all potential touch points from bricks-and-mortar stores to eCommerce sites and even email and SMS. The typical feedback process starts with the person who will receive feedback (participant), and a list of people who will provide feedback to that person (raters).
All data collection is automated and you are able to analyze the insights from one dashboard. Our goal is to enhance your customer retention and drive more sales for you. Feedbackly is an inexpensive and effective development tool for companies of all sizes. It provides a way for you to get a better understanding of your customer and how they see your service or product. Feedback results can be used to create an informed development plan that focuses on the areas that are most in need of improvement or change. Feedback is also automatically connected to your own systems if needed and it even gives you suggestions on how to improve your business!
There are tens of channels companies use to collect feedback and they use tens of different software to do it – complicated, expensive and slow. We bring everything to one place so everything is clear and you can create more sales with your customer analytics. We run a Feedbackly simply because we were able to listen our customer in every channel and deliver the best! We ensure that our customers have the most reliable and intuitive feedback management and analytics solution for all channels. You will always know what your customers think and you can create more sales. But why are we so different? We put you and your customers on a podium as we understand that running a business without real time insights is virtually impossible – you will love working with us!
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Jaakko is an award-winning CX professional and entrepreneur at Feedbackly, founder and community professional at the biggest entrepreneurial digital community in Finland – Yrittäjä.io. He is a notorious keynote speaker from entrepreneurial stories to day to day human communications and customer experiences.