A customer journey map is an essential tool that affords companies the opportunity to understand the state of their organization’s customer experience …
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Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies …
As usual, we release incremental updates to Feedbackly to squash bugs, add new features, and improve existing ones. We listen to the …
This concept of the “customer journey” is probably familiar to most of you who are reading this, but it likely holds no …
What Is The Customer Service Gap? The customer service gap, and in particular the customer expectation management gap (outlined by Parasuraman et al, …
Angry customers can be loyal customers too… Well, not if they stay angry. Just because a customer is irate or frustrated with …
We’ve been cooking up something special for the Finnish eCommerce industry over the past few months. We have officially partnered with OP, …
A compilation of tips and tricks for anyone who aspires to be at the cutting edge of customer experience management
What do sales teams do on a daily basis? That’s exactly what Elina Long, student at Haaga-Helia University of Applied Sciences, wanted …
A Crash Course Guide In Customer Journey Strategy Everything you need in one beautifully designed eBook.
Feedbackly and the City of Helsinki have teamed up to bring the next generation of customer experience services to the Finnish healthcare …
A customer journey map is like a puzzle. Every touchpoint slots into your customer journey, building each stage bit by bit to …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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