Why Measuring Emotional Experience Is a Must-do?
Linda Sinisalo
August 4, 2022
“Sell the sizzle, not the steak.” As the old saying goes, the best way to promote a product is by showing customers how they will
Why Collecting Omnichannel Customer Feedback Is Important?
Evely Kaasiku
July 28, 2022
Delivering an exceptional customer experience from day one is a deluded theory. It’s impossible. If you look at Google’s first appearance on the internet, it is
4 Ways to Improve Customer Loyalty
Jaakko Männistö
July 21, 2022
Customer loyalty is a marker of a good customer experience. A loyal customer implies a happy customer. A report on CX trends by InMoment shows
Survey Monkey but better!
Evely Kaasiku
July 5, 2022
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your
Feedbackly – Medallia But Better!
Jaakko Männistö
February 22, 2021
Just some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? Well, that is
Feedbackly – Qualtrics But Better!
Jaakko Männistö
February 1, 2021
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your
How to Use Micro-surveys to Collect Customer Feedback?
Jaakko Männistö
January 25, 2021
Here at Feedbackly, we specialize in automating collecting customer feedback data and making it to good use. This way we are also huge friends of
Do companies with up to 10 people need a CX program?
Jaakko Männistö
January 21, 2021
Despite its popularity, many assume Customer Experience (CX) as a superfluous strategy only meant for companies that can afford quality resources and analytical tools. So,
CX in Pharmaceutical Industry
Ida Salonen
August 6, 2020
As an indispensable component of the health sector, the cus is rapidly developing with the advancements of technology. With the growth, pharmaceutical companies are looking
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