Feedbackly – Medallia But Better!
Jaakko Männistö
February 22, 2021
Just some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? Well, that is
Feedbackly – Qualtrics But Better!
Jaakko Männistö
February 1, 2021
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your
How to Use Micro-surveys to Collect Customer Feedback?
Jaakko Männistö
January 25, 2021
Here at Feedbackly, we specialize in automating collecting customer feedback data and making it to good use. This way we are also huge friends of
Do companies with up to 10 people need a CX program?
Jaakko Männistö
January 21, 2021
Despite its popularity, many assume Customer Experience (CX) as a superfluous strategy only meant for companies that can afford quality resources and analytical tools. So,
CX in Pharmaceutical Industry
Ida Salonen
August 6, 2020
As an indispensable component of the health sector, the cus is rapidly developing with the advancements of technology. With the growth, pharmaceutical companies are looking
The Importance of Having CX Professionals in Corporations
Jaakko Männistö
July 23, 2020
Every business is a customer-centric business because every corporation functions with the aim of serving the customer. But, how well does the importance of customers
Why Customer Journey is So Difficult to Manage in Retail Industry?
Ida Salonen
July 16, 2020
Mapping the customer journey is a key element in every Customer Experience (CX) strategy across all industries. Essentially, a customer journey outlines all the major
How to become a Customer Experience professional
Jaakko Männistö
May 14, 2020
Customer Experience is not something that can be studied at universities, or at least not in many. And it is not something that has its
City of Helsinki Teams Up with Feedbackly to Improve Recreational Facilities
Jaakko Männistö
October 1, 2018
The City of Helsinki operates public recreation facilities to serve over half a million residents in the area, and have done so for decades. Helsinki
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