Just some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? Well, that is an interesting question as Medallia and Qualtrics come to the market from the very same angle of being more expensive and not that robust enterprise software for the really heavy Fortune 500 usage.

Now that is perfectly fine but if you have sales less than USD $1B no way even looking in that direction. So for us, we mainly work with a bit smaller category customers who don’t want to use an army of consultants to manage but want to develop their own experiences and knowledge.

So to dive a bit deeper into the subject I will be taking a fairly same kind of aspect as in the previous post.

With Feedbackly, we are specializing in customer experience for high volume retail and service, there are certain things that we are particularly proud of and can show that where we can drive additional value. If you need flexibility, your choice is Feedbackly, if you are looking for one touchpoint measuring for good, we might not be your best companion. Above all, I’ll be answering the question of why our customers use Feedbackly?

I could go on a rampage of telling all the aspects from the level of support and success we offer to the books we have written, but no! I have decided to select that one thing that our customers liked using Feedbackly when comparing to our competitors and open that up a little bit more. 

When comparing Feedbackly with Medallia, the analysis of features might be a tough piece and the reason for that is that Medallia is a highly advanced all-in-one tool like Feedbackly and also if you have the money for it, they also develop a lot of custom work for their customers. Now basically could be said that what Medallia can do from a features perspective, so can Feedbackly, the methods might be a bit different but the result eventually is the same.

Thought, we have a couple of features that we can bold about like customer journey analytics and our upsells and reviews features but the biggest difference comes with the model we work with.

Feedbackly is all about being easy to use and scalable for every company size. With Feedbackly, you can get started in 10 minutes whereas other similar tools take months to kickstart. Also, Feedbackly is always free to start so that you can try on your own and if you don’t want to, you don’t even have to talk to us – just start using. And when you decide to reach out, there is a world-class customer success team that has your back!

So, as a summary, if I would have to choose one difference, it would be the fact that with Feedbackly you would be 100% up and running before you even had a demo with Medallia. For that being a good thing or not, I leave you to judge that! 😉

Every company has unique requirements for its customer experience strategy. We built Feedbackly to meet the most requested and highest value features for medium-sized companies to large enterprises. We compiled a features-matrix so you can see how Feedbackly stacks up against the competition for you to make the best choice! 

Hope this helped to open up how we stand out from the crowd! All the best!

Jaakko

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Jaakko is an award-winning CX professional and entrepreneur at Feedbackly, founder and community professional at the biggest entrepreneurial digital community in Finland – Yrittäjä.io. He is a notorious keynote speaker from entrepreneurial stories to day to day human communications and customer experiences.

Tags:
customer customer experience customer feedback Customer journey customer success customerisking cx feedbackly feedbacklycxm strategy