Meaningful experiences start as a Customer Journey Map

With Feedbackly’s Customer Journey Builder, you can map out multiple customer journeys and assign KPIs to measure performance.

Identify bottlenecks and problem areas in your customer journeys and track your performance in real-time.


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Download our FREE Customer Journey Map Template and get an overview of your overall customer experience performance.

Multi-channel customer journey

Multi-Touchpoint Feedback Collection

Inbound + outbound feedback collection – happening all at once.

Publish the same survey on multiple touchpoints and watch the feedback roll in

Customizable Journeys

From awareness to loyalty – your customer journey maps tell the big picture story.

Identify problems and fix them immediately with Feedbackly.

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Customer journey automation

Build your customer journeys with Feedbackly