Selecting the right CX software for your business is quite a task. With so many options available in the market and different pricing models, you
EVI® is a CX metric designed to measure customers’ emotional experience with the brand. It is a KPI that helps you track, measure, and analyze
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If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with customers. It offers
Lately, there’s a lot of priority given to customer emotions in the field of customer experience. Brands that are in the know about its impact
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