If there’s one industry that was heavily disrupted during the pandemic, it is retail. Many retail businesses have lost while others have …
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IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had …
In this digital age, when there are many online platforms for customers to review businesses, feedback can be both an asset and …
Are you disappointed in your CX program because it hasn’t been able to deliver the expected results? It could even be frustrating, …
Feedback surveys are important resources that help businesses assess the quality and success of their Customer Experience (CX) program. But, you cannot …
Statistics show that companies with a CX-centric mindset drive higher revenue of 4-8% than their counterparts. There are many more studies that …
Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others. The concept first appeared in 2003 …
Customer feedback is one of the best resources for a business to fine-tune its Customer Experience (CX) program as it directly projects …
When a brand improves the customer experience, they’re likely to see repeat customers and increased patronage. According to several surveys, loyal customers …
Recording now available! >> Enjoy the recording of the webinar here Would you like to learn what the top performers do in …
Professional CX courses are one of the best ways to understand CX and apply it to your business. You get the opportunity …
In one of our latest articles, we discussed strategies to attract customers with a strong Customer Experience (CX) program. But, you would …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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