The best ways to learn CX
Jaakko Männistö
May 13, 2020
As a CX professional, you are responsible for the whole organization in a way. It might sound weird but simply put, if your company starts
The Customer Experience salvage package for Covid-19
Jaakko Männistö
May 11, 2020
The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure in order to
Customer Experience KPIs: The Hall of Fame
Jaakko Männistö
February 28, 2020
Do you understand the KPIs that you’re measuring? Think about that question for a few seconds. Most people would answer, “Yes of course, why else
The 4 Cornerstones Of Customer Experience
Jaakko Männistö
January 31, 2020
There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re explicitly referring to
5 Customer Experience Trends For 2020
Jaakko Männistö
January 9, 2020
It has become a tradition for us to map out the coming year from the perspective of customer experience trends. In 2020, we will see
Dealing with Negative Customer Feedback
Jaakko Männistö
December 1, 2019
Every company wants to be showered with praise. Feedback is an essential part of modern business. Having a majority of good reviews will make your
4 Steps To Create The Happiest Customers In The World
Jaakko Männistö
October 18, 2019
Happiness As A Core Need Happiness is a core need of our human existence. Our purchases and interactions with businesses happen on a daily basis,
How AI is Revolutionising Customer Experience
Jaakko Männistö
October 1, 2019
Experts predict that as early as 2020, close to 85% of customer service interactions will be automated. As artificial intelligence (AI) is slowly being
Free Customer Journey Map Template for Retail
Jaakko Männistö
July 12, 2019
Your customer’s journey is always unique from other companies, and a customer journey map is like a puzzle. Every touchpoint slots into your customer journey,
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