Analyzing the qualitative feedback is truly a challenge. It is time consuming and given with the quantitative feedback, it has to be taken together with it, even while analyzing.
Data, data, data – it is all about data nowadays. Still too often we tend to forget that it is not about the data, it is about
In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.
Planning and analyzing a customer satisfaction survey are two major aspects in your daily business. These two factors, when combined could substantially contribute to the
With Feedbackly, companies can gather feedback from their customers in all potential touch points from bricks-and-mortar stores to eCommerce sites and even email and SMS.
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This time
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This
Do you know when your customer leaves satisfied or when there is a high risk that the negative feedback starts to spread on social media?
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