What is Customer Emotion? The Must Know
Aleksi Mäkelä
September 22, 2022
Lately, there’s a lot of priority given to customer emotions in the field of customer experience. Brands that are in the know about its impact
How to Become a CX Superstar? Customer Experience Online Course
Jaakko Männistö
September 8, 2022
From influencing impulsive purchases to building loyalty, CX can be a transformative strategy for your brand’s success. But, reaping the full benefits of CX requires
How to Use Net Promoter Score Right?
Aleksi Mäkelä
September 1, 2022
Net Promoter Score (NPS) is a CX metric designed to measure customer loyalty through their likeliness to promote the business to others. It shows you
CX KPIs to Measure Across Your Customer Journey
Jaakko Männistö
August 25, 2022
Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer journey by making
Boost Your Sales with Emotional Value Index (EVI®)
Evely Kaasiku
August 18, 2022
For a business, there’s nothing more eye-candy than seeing customers flock to your store, admire your products, and go back with their hands full. But
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